Technical Support Agent
Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What's exciting about the role
As a Technical Support Agent, you will be part of a front‑line team supporting our B2B customers through Level 1 and Level 2 technical assistance. You’ll build expertise across Verifone products, troubleshoot issues across third‑party and custom platforms, and play a key role in ensuring our merchants and partners receive best‑in‑class support.
In this role, you will:
- HandleLevel 1 and Level 2 B2B requests via tickets and phone channels.
- Work in24/7/365 shifts, supporting global operations.
- Troubleshoot issues across Verifone’s platforms and external systems, developing strong analytical and problem‑solving skills.
- Maintain a broad technical understanding of Verifone functionalities, features, and services.
- Prioritize and identify the correct resolution within SLA‑defined timeframes.
- Report performance issues, defects, and system malfunctions.
Skills and Experience we desire
- Previous experience in customer service or technical support (B2B preferred)
- Ability to troubleshoot hardware/software or multi‑platform systems
- Strong communication skills — written and verbal
- Ability to manage priorities in a fast‑paced environment with defined SLA
- Comfort working in rotating shifts, including nights, weekends, and holiday
- High attention to detail and strong documentation skills
- Ability to follow safety procedures and comply with operational guidelines
- Team‑oriented, proactive, and eager to learn new technologies
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.