Position Summary
The Client Service Representative – Import Documentation is a complex role that requires individuals to develop a well-rounded set of skills to understand the technical aspects related to the cycle of an import container and be confident to interact with our customers when managing their inquiries. The import service function is a very detailed protocol that assists customers in having their shipment reach it’s final destination in a smooth and efficient manner. The timeliness and accuracy are paramount to ensure an efficient and positive customer experience. Comprehension on the technical side will enable Client Service Representative to manage communication and relationships with our customers. Inquiries are vast in scope and vary in complexity to resolve. Simple inquiries are as basic as a track & trace request and as complex and urgent as a change of destination or re-exportation requests.
Level of Responsibility
Works independently on individual tasks under high supervision. No direct responsibility for guiding others.
Key Tasks
Skills / Experience:
All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
Why Join MSC Canada?
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.
Great people who work hard and look out for each other because we’re a team—it’s that simple!
Just to name a few of our perks:
MSC Canada’s Commitment to a fair talent acquisition process:
AI Disclosure
At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.
Vacancy Clarity
• Existing Vacancy: This position is for an established role that is currently open.
Timely Communication
MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.
Hurry, and apply now!
MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.