Reservation & Customer Service Agent
We are MOTODYNAMICS Group, and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries.
Through the iconic brands we represent – Yamaha, Porsche, Sixt – and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.
Our SIXT Division is looking for a Reservation & Customer Service Agent, who shares our vision and is eager to be part of our growth journey.
The Reservation & Customer Service Agent is responsible for handling customer inquiries, processing bookings, and ensuring a seamless rental experience. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
You will be called to:
- Communicate effectively and provide excellent customer service over the phone
- Process and manage reservations via phone or email
- Address and resolve customer complaints or concerns professionally to ensure high customer satisfaction
- Processing requests for changes or cancellations of reservations, providing alternative solutions when necessary
- Promoting additional services or products, such as insurance or vehicle upgrades
Requirements
- 2+ years of experience in a similar position within a call center environment, focusing on sales and customer service
- An excellent communicator in both Greek & English, any other language will be considered an asset
- Problem-solving skills to address and resolve any issues that may arise during the reservation or rental process
- Flexibility to work in shifts as the department operates every day, including holidays
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2025, 2024 & Europe 2024) and be part of our unique culture
- The opportunity to contribute to the growth of a premium brand while evolving within a Group that drives change
- Be part of an equal opportunity employer, who is committed to building and maintaining an inclusive working environment where you can be your true self
Want to thrive in a diverse and inclusive environment? Then, don’t miss the opportunity to move, evolve, transform with us!