Reservations Support Specialist – Remote

Location: Remote (United States)

Company: Destination Knot

Destination Knot is a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.

The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.

This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.

Assist with reservation and scheduling requests in accordance with established procedures

Communicate with clients to confirm details, provide updates, and answer general inquiries

Maintain accurate client records, booking information, and documentation

Monitor timelines and ensure confirmations and changes are processed correctly

Provide general support to ensure a smooth and positive client experience

Follow internal workflows and quality standards to ensure consistency and accuracy

Collaborate with internal team members as needed to support daily operations

Strong customer service and communication skills

High level of organization and attention to detail

Ability to manage multiple tasks in a structured, remote environment

Basic computer skills and comfort learning new systems

Reliable, professional, and self-motivated

Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Fully remote position

Flexible scheduling may be available

Training and ongoing guidance provided

Remote work flexibility

Supportive and process-driven environment

Clear expectations and structured workflows

Opportunity to develop coordination and client support skills

Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps.