Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Summary
The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment.
Action Property Management, the leader in community management, is seeking a full-time Resident Services Coordinator to join our team at our luxury association, The Beacon, located in San Francisco.
Compensation: $30.00- $31.00 Per Hour
Schedule: Monday- Friday; 8:00 AM- 4:00 PM
Key Responsibilities
Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.Manage and maintain the community access system and resident registration records.Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.Conduct daily property inspections, document issues, and generate work orders as needed.Act as a liaison between management and residents, ensuring smooth communication and issue resolution.Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.Coordinate and attend HOA and community events to ensure seamless execution.Oversee invoice coding and assist with budget tracking.Manage all resident move-in and move-out procedures, including documentation and coordination.Assist maintenance and management teams with large-scale projects.Support the Community Manager in preparing board packets, board meeting materials, and presentations.Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.Other duties as assigned
Requirements/Qualifications
High School Diploma or Equivalent. Minimum of 2 years of experience in property management, customer service, or HOA administration. Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software. Ability to multitask and manage competing priorities in a fast paced environment. Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively. Willingness to work occasional evenings or weekends for community events as needed.
Key Responsibilities
Provide administrative support including correspondence, scheduling, and meeting preparationDraft and distribute agendas, notices, reports, and meeting minutesMaintain vendor records, insurance documents, contracts, calendars, and websitesCoordinate and support Architectural Review Committee meetings and inspectionsAssist with member services, respond to resident concerns, and issue access devicesAssist management with supervising, scheduling, and training front desk staffProcess accounts receivable, verify invoices, and prepare monthly delinquency reportsConduct common area inspections and generate work ordersPerform other duties as assigned
Requirements / Qualifications
High school diploma or equivalent. College degree in business, real estate, or a relevant field is preferred.Minimum of 2 years of office experience. Property management, hotel, or related industry experience preferred.Excellent organizational, communication, and multitasking skills.Strong judgement, professionalism and customer service focus.Demonstrates confidentiality and diplomacy when handling challenging situations.Must be flexible and willing to work occasional overtime when needed.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
Team Member Perks
Award Winning Culture: Proud recipient of the 2025 Great Place to Work CertificationHighly Rated Employer: Check out our Glassdoor reviews - Glassdoor ReviewsCollaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.Work-Life Balance: Enjoy PTO plus sick time, holiday pay, and your birthday holiday.Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
