Retail Manager
YOUR MISSION _________
Retail Sales Development
Develop sales and manage sales performance by store to reach the target
Co-ordinate with Sales-In team to ensure efficient order taking and processing stocks to ensure optimum inventory at stores
Compile monthly sales report to management (commercial lines including new launches)
Communicate competition’s marketing activity to management
Management of Sales force
Ensure that BCs follow the Dior art of selling and express Dior Brand values through customer service
Motivate, evaluate and retain a dynamic sales team and build team spirit
Improve BC productivity and ensure development of BCs through regular coaching sessions and counter visits
Conduct yearly appraisals
Co-operate with training team to ensure BCs attend the mandatory training courses
Initiate and execute local incentive programs
Recruit the best qualified counter managers and BCs
Propose and work closely with Sales Manager on BC development plan to increase knowledge and skills
Propose and work closely with Sales Manager with regards to manpower allocation by store
Plan and control expense budget pertaining to retail activities (transportation, atrium miscellaneous expenses etc)
Ensure sufficient manpower coverage at assigned counters
Brand/ Image & Merchandising Execution
Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities
Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines
Promotion/ animation management
Supervise and execute the promotional activities formulated by Marketing department
Ensure preparation prior to the event/ animation and compile the feedback report after each event
Ensure sufficient manpower coverage at each event/ animation
Retail Execution and Coordination
Take ownership of retail projects
Ensure counter teams mastership and consistent daily use of tools and operating standards
Monitor progress and review counters' results with CMs/ counter heads
Take charge of annual performance reviews for BCs
Mystery Shoppers Survey
Ensure close follow up on action plans in order to improve D.I.O.R indicators of assigned counters
Qualifications
WHO YOU ARE _________
Key competencies:
Strong interpersonal & communication skill
People-oriented supervisory skill
Customer and sales focus
Negotiation skills
Good PCD product and selling knowledge
Good coaching and customer service skills
Profile :
At least 5 years experience in Sales department as supervision level in managing team (ideally counter manager experience)
Excellent knowledge/ experience in retail business (department stores)
Strong in leadership and in people management
Experience in building effective teams
A result-driven achiever with ambition, motivation and dynamism.
Down to earth, sincere and have a heart for people
Additional Information
WHAT CAN WE OFFER ? _________
A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.
So, How Far Will You Take Dior?