Retail Operations Senior/Executive (8 months contract)

Key Responsibilities: 

Reporting and Analysis: 

• Generate weekly and monthly sales reports. 

• Support the Area Manager in ensuring accurate sell-in of products to all doors. 

Promotions and Events: 

• Assist the Area Manager in coordinating promotions with departmental stores. 

• Liaise with department store managers to create vouchers. 

• Assist in the execution of pre- and post-activation events for all doors. 

Operational Support: 

• Handle all operational issues to ensure 100% compliance. 

• Visit all doors for pre-activation briefings and provide necessary support. 

• Assist in the collation and tabulation of commissions, ensuring timely submission by all doors. 

• Serve as the direct point of contact for IT issues at stores. 

• Regular visits to all doors for audits, pre-activation briefings, and operational support. 

POSM and Marketing Coordination: 

• Actively participate in store and out-of-store activations, including weekends or after office hours if required. 

• Manage POSM (Point of Sale Materials) requisition. 

• Liaise with the Marketing team for store and out-of-store activations. 

• Responsible for requisitioning any products needed for new hires, full-year routines, and team building. 

Audit and Compliance: 

• Conduct store visits to perform audit checks for SOP compliance. 

• Report any inconsistencies to the Area Manager. 

Procurement and Non-Sellable: 

• Ensure all Purchase Orders (POs) are raised timely. 

• Track and manage the budget for non-sellable items, ensuring delivery to stores according to budget. 

Stock Management: 

• Support the BTQ team during stock counts to ensure accurate inventory management. 

Onboarding Process: 

• Oversee the onboarding process for new hires. 

• Liaise with all departments to ensure new hire accounts are created. 

• Work with the IT department to create sales and service codes for new hires. 

Administrative Duties: 

• Station at the BTQ two times a week for administrative tasks. 

• Support the Retail Manager during yearly kick-offs and sales cycles. 

• Assist in team-building sessions. 

• Support Area Manager to ensure all training registration is completed. 

• To support Area Manager to ensure all Trackers are duly completed (OT/Expenses) 

Qualifications

Requirements: 

• Strong organizational and analytical skills. 

• Excellent communication and interpersonal abilities. 

• Proficiency in MS Office (Excel, Word, PowerPoint). 

• Ability to work independently and manage multiple tasks simultaneously. 

• Detail-oriented with a high level of accuracy. 

• Prior experience in retail operations is an advantage.