Retail Ops Analyst
About David Energy
David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.
Retail energy experience is required for this role.
We are seeking a full-time Retail Operations Analyst to join our team and own the day-to-day execution of our retail electricity business. This role is responsible for customer enrollments, billing, settlements support, utility coordination, usage data flows, and other core back-office retail operations that keep the business running. In addition to executing these workflows, this role will use data and firsthand operational experience to identify issues, improve processes, and help evolve how our retail operations scale over time.The ideal candidate will possess strong analytical skills, exceptional attention to detail, and the ability to think and act strategically in a fast-paced environment. This role is ideal for someone who understands retail energy deeply and is excited to help build what comes next, not just operate what already exists.
Responsibilities:
Manage and execute day-to-day retail electricity back office operations activities
Ensure operational accuracy, timeliness, and compliance across all retail workflows that directly impact customers and revenue.
Analyze retail operations data to identify trends, patterns, and opportunities for improvement.
Develop and implement strategies to optimize retail processes, enhance efficiency, and drive cost savings.
Collaborate with cross-functional teams to streamline workflows and improve operational performance.
Support special projects and initiatives to drive business growth and operational excellence.
Assist with regulatory reporting and research in all markets staying abreast of industry trends, regulatory changes, and emerging technologies.
Act as the main point of contact for utility companies and manage the submission and tracking of service tickets and inquiries.
Communicate directly with customers via email and phone as needed.
Collaborate with and respond to ad hoc requests within the organization.
Requirements:
Bachelor's degree in Business, Finance, Economics, Engineering, or related field, or four (4) years directly relevant experience in the energy industry in lieu of degree.
2+ years of experience in the retail energy industry; ideally supporting commercial customer products and accounts (B2B) in electricity supply operations or market operations within NYISO, PJM, and/or NEISO; ERCOT experience is a plus.
Deep understanding of retail electricity operations in regulated markets, including billing, settlements, enrollment, usage data, EDI transactions, and market-facing workflows.
Proficiency in data analysis tools such as Excel, Google Sheets, or similar tools. Experience with advanced data analysis tools such as SQL or Tableau is a plus.
Strong attention to detail with a focus on data integrity, accuracy, and quality in analysis, reporting, and audit processes.
Ability to think both analytically and strategically, connecting day-to-day operational work to broader business and customer outcomes.
Comfort operating in ambiguous, evolving environments, with a collaborative approach to taking ownership and figuring out what’s needed to move the business forward.
Excellent communication and interpersonal skills with the ability to collaborate effectively across teams and influence decision making.
Benefits:
Join a remote team with the option to work from our offices in NYC
Group medical and dental insurance
Flexible vacation/PTO policy
401k plan
Pay Range - $65,000 - $90,000