Retirement Claims Management Specialist

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

At Protective Life, our Retirement Claims team plays a critical role in supporting policyholders and beneficiaries during important financial moments. As a Retirement Claims Specialist, you will manage Annuity and Life claims from initial notification through final resolution, ensuring each transaction is handled accurately, efficiently, and with care.

This role requires strong analytical and problem‑solving skills, attention to detail, and the ability to navigate complex claim scenarios with a sense of urgency. You will take ownership of your claim inventory, collaborate closely with internal partners, and communicate clearly with customers and providers throughout the claims process. Success in this position means delivering consistent, high‑quality service while upholding regulatory requirements and providing a smooth, respectful experience for all parties involved.

Experience/Education: 1+ years in annuity, retirement, or finance OR a bachelor’s degree in business or related field.

Production Environment: Minimum 6 months experience meeting production goals in a fast-paced setting.

Skills: Strong communication, customer service, problem-solving, and teamwork abilities.

Adaptability & Technical Proficiency: Ability to master multiple systems, handle diverse customers, and adapt to changing environments.

Ownership & Standards: Maintain productivity and quality above team standards while ensuring consistent communication and service throughout processes.

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.