Robotics Service Product Expert

As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.

Your tasks:

• Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline:  maintenance procedures, service procedures, spare parts lists...
• Remotely support the field team
  • Point of contact for technical escalations from the Service team and the first line helpdesk
  • Make analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
  • Take part in that Quality board & represent Service operations
  • Take part in a rolling system of 24/7 support towards our teams and customers
• Support on the creation of training for the technical team
• Act as the point of contact for the latest info on the product
• Develop the structure and tools for how the service engineers should work
• Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
• Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
• Manage the technical changes & coordinate the field actions to execute these
• Monitor customer needs for specific features and translate / prioritize these towards product management

Qualifications

• You have a technical bachelor degree or equivalent through experience.
• Experience in a technical service or commissioning function of 3 years is required.
• Affinity with software is recommended
• You are hands-on
• You’re available for travel for 30% of your time worldwide
• Good knowledge of Dutch/English. French is definitely a plus.
• Computer skills: MS Office + Teams
• You are sociable, eager to learn, driven and cheerful
• Customer-friendliness and passion are second nature to you

Additional Information

What do we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative. 
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits: 
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
• Satellite office in Berchem (Antwerp)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.