The Company
Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, every mechanical improvement, and every operational decision at Tutor directly impacts the physical economy.
We don’t just build robots. We deploy them, maintain them, improve them, and stand behind them in the real world.
The Role
As a Robotics Technician II, you will be on the front lines of that mission.
You will own the health, performance, and reliability of our deployed robotic systems. This is a hands-on, customer-facing role that requires strong technical capability, independent judgment, and professional communication. You will travel to customer sites, diagnose issues, execute repairs, and represent Tutor Intelligence with confidence and credibility.
You are not just fixing equipment — you are protecting uptime, strengthening customer relationships, and ensuring our technology performs in the environments it was built to transform.
What You’ll Do
Perform preventive and corrective maintenance on robotic and electromechanical systemsDiagnose and troubleshoot mechanical, electrical, pneumatic, and control system issuesTravel to customer sites to execute repairs, upgrades, inspections, and system improvementsServe as a professional, customer-facing representative of Tutor IntelligenceClearly communicate system status, root causes, and corrective actions to customersSupport installation, commissioning, and deployment of robotic systemsMaintain accurate service documentation and ticket updatesManage spare parts usage and ensure proper inventory transactionsEscalate complex technical issues appropriately while driving resolutionIdentify recurring failures and partner with Engineering to improve system reliabilityAdhere strictly to safety and operational standards
Required Qualifications
High school diploma or GED required; Associate’s degree in Mechanical, Electrical, Mechatronics, or related field preferred3+ years of experience in robotics, automation, industrial maintenance, or electromechanical systemsDemonstrated experience troubleshooting in a field or production environmentAbility to read electrical schematics and mechanical drawingsStrong verbal communication skills and confidence working directly with customersValid driver’s license and ability to travel extensively
Preferred Qualifications
Experience with robotics systems or automation cellsFamiliarity with PLCs, sensors, motors, pneumatics, and basic networkingExperience using CMMS or service ticketing systemsSpare parts and inventory management experienceBilingual (English/Spanish) strongly preferred
Work Environment & Physical Requirements
Ability to lift up to 50 lbsAbility to stand, kneel, crouch, and work in tight or elevated spacesComfortable working in active warehouse or factory environmentsTravel up to 75%, including short-notice travelOccasional evening, weekend, or on-call support as needed to meet uptime commitments
Reporting Structure
Reports to: Maintenance Program LeadCollaborates closely with Engineering, Manufacturing, Field Operations, and Customer Success teams.
Why Tutor
High visibility and direct impact on customer uptime
Meaningful autonomy in the field
Exposure to advanced robotics and real-world deployment challenges
Fast-paced startup environment with ownership and accountability
Opportunity to help scale the future of intelligent automation
