SA Customer Success Specialist - Outbound Calls
About the role
As an experienced Outbound Calling Agent, you will be responsible for engaging with customers who have registered on our platform, with the key objective of onboarding new customers, reactivating dormant accounts, and increasing conversion rates. You will act as the voice of the brand, combining clear communication, product knowledge, and performance-driven strategies to grow our player base.
What you'll be doing
- Conduct high-volume outbound calls to:reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features
- Achieve and exceed daily, weekly, and monthly KPIs
- Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support
- Accurately record customer interactions and outcomes in CRM systems
- Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities
- Provide customer feedback to management to help optimize sales scripts, promotions, and processes
What you'll bring
- Previous outbound sales or telemarketing experience (preferably in South African iGaming, online sports-book and betting, financial services, or telecoms)
- Strong sales skills with a track record of meeting/exceeding targets
- Ability to work shift patterns, extended hours, and Saturdays
- Computer literacy and experience with CRM systems
- Excellent communication skills (English required; additional South African languages a plus)
- Results-driven with resilience in a competitive environment
What’s in it for you
- Office in Mbombela (formerly Nelspruit), Mpumaplanga
- A competitive salary + individual performance based bonuses every quarter
- 20 Days Annual Leave + Public Holidays
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.