Sales Enablement and Product Marketing Associate

About Highnote 

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Role Overview

We are hiring a Sales Enablement and Product Marketing Associate to support Highnote’s enterprise go-to-market efforts across issuing, acquiring, and money movement. This hybrid role sits between Sales, Marketing, and Product and ensures our Sales Teams have the structure, insights, and materials they need to engage enterprise prospects and move opportunities forward.

Reporting to the Head of Issuing Sales, with a dotted line to the Marketing Communications Director, this person will coordinate outbound activity, develop enablement materials, support product marketing initiatives, and help plan unified go-to-market programs. As the company continues to grow, this role will also support onboarding and training new Sales team members to ensure they have what they need to be productive quickly.

This is an ideal position for someone who enjoys connecting organization, communication, and cross functional execution in a fast-paced environment.

Key Responsibilities

Sales Coordination and Outreach

• Support the Sales Team with organization and management of priority accounts, contact lists, and pipeline activity.
• Conduct warm outreach, early touchpoint engagement, and nurturing sequences to tee up deeper conversations for vertical sales leads.
• Coordinate outbound motions across issuing, acquiring, and money movement to ensure clear sequencing, timely follow ups, and consistent messaging.
• Prepare briefing materials, outreach plans, and supporting content for Sales meetings, demos, and industry events.
• Maintain high quality CRM data to support forecasting, reporting, and strategic planning.
• Research, manage, and execute Sales Team presence at key fintech industry and vertical market events and tradeshows, including attendee coordination, outreach plans, and follow-up programs.

Sales Enablement

• Build and maintain sales materials including decks, one pagers, playbooks, solution overviews, and vertical content.
• Customize enablement materials for enterprise opportunities and manage content requests from Sales.
• Coordinate internal training sessions, documentation updates, and product messaging
  refreshes.
• Support onboarding and training for new Sales hires, ensuring they have the right
  resources, context, and materials to hit the ground running quickly.
• Maintain a centralized and up-to-date repository of all sales resources.

Product Marketing Support

• Help translate product capabilities across issuing, acquiring, and money movement into
  clear, compelling value propositions and use cases for Sales.
• Stay aligned with Product teams to understand new features, releases, and roadmap developments and incorporate them into sales enablement.
• Support the development of vertical messaging, competitive insights, persona details, and market research.
• Assist in coordinating demand generation efforts such as Propensity research, email campaigns, and partner aligned initiatives.

Cross Functional Coordination

• Serve as a connective partner between Sales, Marketing, and Product to ensure
  alignment and smooth handoffs.
• Track cross functional requests, deadlines, and enablement workstreams.
• Participate in pipeline reviews, participate in go-to-market planning, and weekly team
  syncs to anticipate emerging Sales needs.
• Gather frontline insights from Sales and communicate them back to Marketing and
  Product for continuous improvement of messaging and materials.

Qualifications

Required

• 2 to 4 years of experience in Sales Enablement, Product Marketing, Sales Operations, or a similar hybrid role.
• Excellent communication skills with the ability to simplify complex product concepts for enterprise audiences.
• Ability to work effectively with Sales Teams and cross functional partners.
• Strong organization and project management capabilities.
• Experience with CRM systems (HubSpot, Salesforce, or similar).

Preferred

• Experience in fintech, payments, or embedded finance.
• Familiarity with sales enablement tools, ABM platforms, and marketing automation systems.
• Understanding of issuing, acquiring, or real-time money movement is helpful but not required.
• Interest in product development and unified platform strategy.

What You Will Gain

• Experience working across Sales, Marketing, and Product in a fast growing fintech.
• Exposure to leadership and influence over go-to-market materials and strategy. 
• The opportunity to support enterprise sales across multiple financial products.
• A deep understanding of modern payments and embedded finance.

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. 
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. 
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. 
• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $100,000-$150,000. 

Please note that positions located in San Francisco are hybrid and include core working days of Monday, Tuesday, Wednesday, Thursday in office.  We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).