Sales Operations Specialist

Reports to: Manager, Sales Support

Location: Remote US

Compensation Range: $80,000 to $90,000 base plus bonus and equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:We are seeking a highly detail-oriented, process-driven, and proactive Sales Operations Specialist. Your primary focus will be supporting the Reseller/VAR sales organization—including SDRs, AEs, Channel Managers CAMs, and SEs—by helping remove obstacles, providing operational guidance, and enabling teams to operate efficiently. Collaborating with Sales, Finance, GTM Systems, and Engineering, you’ll help optimize workflows, improve efficiency, resolve escalated issues, and maintain smooth communication across departments. You will serve as a linchpin to ensure the sales organization runs effectively and can deliver results.

Responsibilities:

Sales Operations Support:

• Serve as a frontline resource for the sales organization, primarily the Channel Team  addressing questions, resolving issues, and helping unblock challenges
• Support SDRs, AEs, CAMs, and SEs in achieving goals through operational guidance and cross-functional collaboration
• Own reseller/VAR account setup and maintenance in Salesforce (create VAR accounts, map reseller sub-accounts, validate data).
• Review and approve reseller quotes against Purchase Orders and ensure account/quote dates and billing entities are correct before pushing to billing systems. 
• Partner with RevOps leadership to identify operational bottlenecks and implement solutions
• Serve as the day-to-day operational contact for SalesOps requests (e.g., create VAR accounts on request channels) and respond to requests and ticketed issues in a timely manner. 

Process Optimization & Documentation:

• Document, maintain, and optimize sales operations workflows to ensure clarity, efficiency, and consistency
• Track and report partner transaction metrics, SLA adherence, and process exceptions; propose and implement process improvements.
• Identify opportunities for process improvements to help the sales team operate more effectively
• Assist with the implementation of tools and automation to streamline workflows and reduce manual effort

Cross-Functional Collaboration:

• Act as a liaison between Sales, Finance, Legal, GTM Systems, and Engineering to resolve issues and maintain smooth operations
• Support training initiatives for the sales organization on tools, processes, and best practices
• Ensure accurate data and operational processes are maintained across the sales organization
• Assist with sales technology implementations and enhancements

What You Bring To The Team:

Experience:

• 2+ years in Sales Operations, RevOps, or a related commercial operations role supporting partner/reseller channels.
• Strong written and verbal communicator; comfortable partnering across Sales, Finance, and Engineering.
• Experience with Salesforce 

Skills:

• High attention to detail and proven ability to validate transactional documents (POs, quotes) and reconcile discrepancies.
• Maintain sales data integrity, reporting, and performance metrics
• Proficiency with Microsoft Excel / Google Sheets and other reporting tools
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of sales workflows and operations best practices

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. 

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

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