Salesforce Administrator
Who are we?
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
What will you do at Sweep?
We’re looking for a Salesforce Admin who excels at problem-solving and delivering a great customer experience. You’ll be the main contact for Salesforce and Sweep support—resolving issues, managing tickets, and ensuring smooth system performance. This role combines hands-on Salesforce administration with customer support, including troubleshooting, data management, and configuration updates.
Customer Support & Issue Resolution
Serve as the primary contact for customers seeking assistance with Salesforce and Sweep.
Diagnose, troubleshoot, and resolve technical issues while ensuring a positive customer experience.
Provide personalized guidance and best practices to help customers optimize their use of both platforms.
Ticket & Case Management
Manage support tickets from submission to resolution, meeting response and resolution SLAs.
Accurately document all interactions, solutions, and follow-ups in the ticketing system.
Prioritize critical and time-sensitive cases to ensure timely resolution and customer satisfaction.
Salesforce Administration & Optimization
Assist with Salesforce and Sweep configurations, workflows, and user management.
Conduct regular system health checks to identify and prevent potential issues.
Contribute to ongoing improvements that enhance platform performance and usability.
Collaboration, Reporting & Insights
Partner with product and engineering teams to escalate complex technical issues.
Share recurring feedback and insights to inform product and process improvements.
Track and report on support trends, resolution metrics, and customer satisfaction levels.
Training & Knowledge Management
Develop and maintain support documentation, FAQs, and self-service resources.
Support onboarding with training sessions and workshops that help customers succeed with Salesforce and Sweep.
What we're looking for:
3+ years of experience as a Salesforce Admin or Salesforce Consultant in a SaaS or technology-driven company.
Proven customer-facing experience, ideally within a SaaS or technology organization.
Strong problem-solving mindset with a passion for helping customers resolve complex issues.
Excellent communication skills, able to clearly explain technical concepts to both technical and non-technical users.
Proactive and independent, with the ability to manage customer cases from start to finish while maintaining high-quality service.
Hands-on experience configuring and managing Salesforce processes, workflows, and automation features.
Degree in a relevant field such as Computer Science, Information Technology, or a related discipline preferred.
Knowledge of coding or programming is a plus.
Why Sweep?
100% remote, must have the ability to work East Coast hours
Fringe benefits and 13th-month pay
Uncapped incentive program based on performance
About Sweep:
As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation.
Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about.