Salesforce Business Analyst
Position Details:
Location: Foster City, CA
Duration: 6 month contract. Extension/conversion likely barring budget and performance.
Interview: Phone then onsite.
# of Positions: 1
The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps all the way from capital investment planning to the delivery of solution for applications across the Client Support Services organization. The Senior Business Analyst will be responsible for Salesforce.com configuration for service cloud and contract management portal for project implementations and ongoing operational support activities.
Job Scope:
The Senior Business Analyst will function as a core member of the Salesforce.com/Apttus project implementation teams support initiatives across CSS. The primary focus of this role is to collaborate with other project team members, and business stakeholders, to successfully drive the implementation of Service Cloud, and Contract Management portals.
Responsibility:
• Implement configurations in Salesforce.com for Service Cloud and Contract Management portals based on prioritized requirements or ongoing operational needs.
• Interfacing with User Experience, business and development teams to generate solution wireframes and associated UX artifacts.
• Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
• Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Online Payment Giant’s project methodology.
• Participating in the estimation, scheduling and execution activities for projects as they are assigned.
• Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
• Provide mentoring/support to team members
• B.S or B.A. degree and at least 5 years of experience with core customer service processes as well as hands-on configuration and implementation experience with Salesforce.com and Apttus.
• Experience with iterative project and development processes, and the ability to communicate effectively with IT resources.
• Ability to lead requirements discussions with minimal management oversight.
• Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
• Experience in Salesforce.com and Apttus configuration and implementation.
• Direct experience with Salesforce.com in global organization is required.
• Experience from working in a global, multi-channel organization is required.
• In-depth knowledge of Salesforce.com reporting and workflow capabilities/limitations.
• Able to set priorities, manage expectations, work as part of a team and independently.
• Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level.
• Effective time management, organization, and planning skills.
• Working knowledge of best practices around cloud solutions.
• Salesforce Administrator Certification is a plus.
Location: Foster City, CA
Duration: 6 month contract. Extension/conversion likely barring budget and performance.
Interview: Phone then onsite.
# of Positions: 1
The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps all the way from capital investment planning to the delivery of solution for applications across the Client Support Services organization. The Senior Business Analyst will be responsible for Salesforce.com configuration for service cloud and contract management portal for project implementations and ongoing operational support activities.
Job Scope:
The Senior Business Analyst will function as a core member of the Salesforce.com/Apttus project implementation teams support initiatives across CSS. The primary focus of this role is to collaborate with other project team members, and business stakeholders, to successfully drive the implementation of Service Cloud, and Contract Management portals.
Responsibility:
• Implement configurations in Salesforce.com for Service Cloud and Contract Management portals based on prioritized requirements or ongoing operational needs.
• Interfacing with User Experience, business and development teams to generate solution wireframes and associated UX artifacts.
• Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
• Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Online Payment Giant’s project methodology.
• Participating in the estimation, scheduling and execution activities for projects as they are assigned.
• Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
• Provide mentoring/support to team members
Qualifications
Qualifications:• B.S or B.A. degree and at least 5 years of experience with core customer service processes as well as hands-on configuration and implementation experience with Salesforce.com and Apttus.
• Experience with iterative project and development processes, and the ability to communicate effectively with IT resources.
• Ability to lead requirements discussions with minimal management oversight.
• Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
• Experience in Salesforce.com and Apttus configuration and implementation.
• Direct experience with Salesforce.com in global organization is required.
• Experience from working in a global, multi-channel organization is required.
• In-depth knowledge of Salesforce.com reporting and workflow capabilities/limitations.
• Able to set priorities, manage expectations, work as part of a team and independently.
• Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level.
• Effective time management, organization, and planning skills.
• Working knowledge of best practices around cloud solutions.
• Salesforce Administrator Certification is a plus.
Additional Information
Saleforce Admin Certification a plus.