Salon Receptionist

We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Salon Receptionist will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.

Pay Rate: $19.00 per hour. This position is considered entry level.

Full-time Schedule:
Monday: 7:45am-3:00pm
Tuesday: 8:45am-4:00pm
Wednesday: off
Thursday: off
Friday: 7:45am-4:00pm
Saturday: 8:45am-5:00pm
Sunday: 8:45am-4:00pm
Additional flexibility required

Key Responsibilities:

• Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
• Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
• Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
• Process payments and maintain accurate records of sales and transactions.

• Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.

• Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
• Collaborate with salon staff to ensure a seamless and delightful customer experience.
• Upsell salon products and services to clients based on their needs and preferences.

Requirements

• Standing, sitting, smiling and communicating for sustained periods of time.

• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp and reach, sometimes above shoulder level.
• Ability to stoop, kneel and crouch.
• Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
• Ability to multitask, works well under pressure, and able to work in a fast paced environment.
• Ability to work weekend day and be evening shift.
• Exceptional organizational, written and oral communication skills.
• Ability to problem-solve on the spot.

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.