SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
Location:
Avenida Lomas Verdes 67, Lomas Verdes, 53120
Naucalpan de Juárez, Estado de México, Mexico
Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)
Role Overview
We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement, while ensuring audit-ready documentation and compliance.
Key Responsibilities
Support & Operations
Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere
Troubleshoot issues related to data refresh, performance, access, models, and scheduling
Monitor jobs, data loads, integrations, and platform health
Resolve connectivity issues with SAP and non-SAP data sources
Access & Security
Support user access, roles, and permissions
Assist with authentication / access-related issues
Participate in access reviews and compliance documentation
Analytics & User Enablement
Support SAC stories, dashboards, calculations, and data models
Assist business users with analytics and reporting requests
Ensure adherence to modeling, performance, and visualization best practices
Documentation & Compliance
Document incidents, resolutions, and operational activities
Maintain SOPs, runbooks, and knowledge base articles
Ensure compliance with GxP / SOX requirements
Required Skills & Experience
Hands-on experience with SAP Analytics Cloud (SAC)
Strong experience with SAP Datasphere
Experience providing L1/L2 application support
Knowledge of SAP data sources (S/4HANA, HANA, HANA Cloud, CDS)
Understanding of data refresh, scheduling, and monitoring
Experience working in enterprise and/or regulated environments
Strong documentation and communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.