Scaled Renewals Manager
About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Role
We are looking for a results-driven Scaled Renewals Manager to join our team in Bangalore. In this role, you will act as the commercial owner for a portfolio of existing customers based in North America.
The team’s primary goal is to drive Net Revenue Retention (NRR). You will be responsible for managing the commercial lifecycle: securing on-time renewals, identifying growth opportunities, and ensuring customers realize the full value of the platform.
Key Responsibilities
- Revenue Growth & Pipeline
- Commercial Ownership: Manage the renewal process for your book of business to ensure retention targets are met or exceeded.
- North American Portfolio: Manage a high-volume portfolio of customers across North America, ensuring successful commercial outcomes in their specific time zones.
- Expansion: Proactively identify opportunities to cross-sell and up-sell by understanding customer goals and positioning relevant features or add-ons.
- Lead Management: Qualify complex or high-value expansion opportunities and collaborate with the Account Management team to facilitate the right level of engagement.
- Retention & Account Health
- Proactive Engagement: Monitor account health metrics to identify risks early. Engage with customers to resolve commercial inquiries and ensure a smooth path to renewal.
- Value Demonstration: Conduct discovery calls to reinforce the product's value and ROI, helping to prevent churn and secure long-term commitment.
- Negotiation: Manage the negotiation process for renewals, addressing customer objections, and ensuring commercial terms align with company standards.
- Cross-Functional Collaboration
- Customer Advocacy: Act as a bridge between the customer and internal teams (such as Support, Billing, and Product) to resolve inquiries and improve the customer experience.
- Market Feedback: Share trends, customer feedback, and insights with the broader team to help refine our customer engagement strategies.
- Operational Hygiene: Maintain accurate data in our CRM (Salesforce) to ensure reliable forecasting for renewals and expansion opportunities.
What We’re Looking For
- Experience: 4+ years of experience in Account Management, Renewals, Inside Sales, or a commercial CSM role.
- Shift Willingness: Must be willing and able to work North American business hours (Night shift).
- Commercial Acumen: Proven experience managing a book of business, hitting quotas, and closing deals.
- Technical Aptitude: Comfort with learning new software quickly. You should be able to run a discovery call and demo the product effectively to answer customer questions.
- AI Adoption: Demonstrated ability to integrate AI tools and methods into daily work to drive efficiency, research accounts, or streamline communication.
- Communication: Exceptional verbal and written English communication skills. You can explain complex concepts simply and navigate commercial conversations with confidence.
- Agility: A self-starter who can prioritize effectively in a fast-paced environment and identify quick wins.
Bonus Points
- Prior experience managing North American customers and working in NA time zones.
- Experience in the Data Analytics or SaaS space.
- Proficiency with Salesforce.
- Strong analytical skills.
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.