Solutions Engineer
About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Role:
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips. When everyone in the organization can see — and learn from — the impact of their work, they are poised to make better decisions. As a Sales Engineer, you are critical in presenting the value of Mixpanel’s capabilities to a broad set of prospects. As we continue to grow our Sales organization, you'll be collaborating with Account Executives, Account Managers, and the Country Manager as a trusted advisor to customers, working to tie Mixpanel’s solutions to their business needs. Our SEs need to be nimble, able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, and express the value of our product to high-level executives.
In the first month, you will become a Mixpanel expert on both features and functionality, as well as implementation. You will be given the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning how to articulate our value proposition. You will be trained on Mixpanel’s internal systems and tools in order to be set up for success.
Within the first three months, you will be directly involved in deal cycles with Account Executives. You will lead the technical qualification for customers’ use cases and deliver customized demos for prospects. You will have a clear understanding of how Mixpanel is implemented across all platforms and be able to guide customers toward the right solution for their needs. The SE will be critical in setting expectations for successful Mixpanel implementations and preparing both internal and external teams for long-term success.
Responsibilities:
- Serve as a trusted technical advisor for prospects to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
- Effectively communicate and consult at all levels of the customer’s organization to earn customers' trust and ultimately influence buying decisions.
- Bridge the technical-business gap with your prospect — working with high-level business stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes.
- Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
- Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.
- Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into tangible post-sales value.
- Complete RFP’s and Security Questionnaires.
- Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering, and Legal.
- Actively utilize Salesforce to track deal activity and customer requirements.
- Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and delivering it to the Product team.
- Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.
We're Looking For Someone Who Has:
- 2 to 5 years of experience in B2B SaaS Sales Engineering or related role and a demonstrated track record of qualifying and selling a technical solution to executive stakeholders.
- Native Hebrew and fluent English; able to travel
- You have worked with one or more core web and mobile technologies (JavaScript, iOS, Android, Ruby, etc).
- Working knowledge of data tools and languages (Python, SQL)
- Familiarity with databases and cloud data warehouses like Google Cloud (BigQuery), Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
- Familiarity with ETL processes and how people/companies think about pipelines (reliability, monitoring, managed vs custom).
- Knowledge of the product analytics space, including CDPs, messaging tools, and analytics providers.
- Experience consulting customers on achievable outcomes and the transformational power of new tooling.
- Experience working with VP and C-level clients to define a strategic vision and successfully leveraging those members to deliver on that vision.
- The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CTO about optimal data architecture.
#LI-Hybrid
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.