School Technican
Are you a skilled IT professional with a passion for supporting schools and delivering exceptional technical service? We are looking for a School Technician to join our team and provide on-site and remote IT support, ensuring smooth and efficient operation of school technology systems.
Key Responsibilities
Customer Support & Satisfaction
- Attend scheduled and unscheduled site visits to provide hands-on IT support.
- Address issues raised by clients and proactively resolve technical challenges.
- Maintain effective communication with clients, keeping them informed of progress and next steps.
- Ensure work completion is documented accurately in managed service tickets.
Hardware & Software Support
- Diagnose, repair, and maintain desktops, laptops, printers, AV equipment, and peripheral devices.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and educational software, including productivity suites and specialized applications.
- Deploy and re-image hardware, set up printers, and manage print accounts.
Network & IT Security
- Maintain network user accounts, permissions, and profiles.
- Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs, and networking equipment.
- Ensure cybersecurity best practices, antivirus updates, firewall configuration, and web/email filtering are up to date.
Audio-Visual & Remote Support
- Set up and maintain AV equipment, including projectors, smart boards, and video conferencing tools.
- Provide remote support using tools like Remote Desktop or TeamViewer, coordinating with 2nd and 3rd line support teams.
Documentation & Inventory Management
- Maintain accurate technical documentation, network diagrams, and user guides.
- Support schools in managing IT inventory, recommending purchases when required.
- Ensure adherence to company and client processes to deliver a consistently high-quality experience.
Additional Responsibilities
- Provide 1st line support across all school IT systems.
- Assist with IT projects when school support work is not scheduled.
Qualifications
Technical Skills
- Strong IT support background; experience in schools desirable.
- Knowledge of Microsoft 365 / Azure, Gmail / G-Suite, and Google Classroom.
- Experience with Windows Server, Active Directory, Group Policy, Hyper-V / VMware, Veeam, and Intune.
- Networking fundamentals: LAN, WAN, switches, DHCP, DNS.
- Mobile device management for Android and iOS devices.
- Familiarity with filtering and safeguarding software in an educational environment.
Interpersonal & Professional Skills
- Excellent communication and customer service skills; able to explain technical issues to non-technical users.
- Strong problem-solving and troubleshooting abilities.
- Ability to work effectively as part of a team and independently.
- Excellent organizational and time management skills; able to prioritize multiple tasks.
Additional Information
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!
At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team Natilla.Turner@wavenet.co.uk for more information.
Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.