Senior Account Director
The Sr. Account Director is a senior client leader and strategic partner who brings rigor, empathy, and excellence to every aspect of account management. You are deeply fluent in client service, brand strategy, and integrated marketing, with a sharp eye for quality and a strong respect for the craft of the work.
In this role, you lead key client relationships, drive strategic initiatives, and guide cross-functional teams to deliver thoughtful, effective, and high-quality work. You balance big-picture thinking with hands-on leadership ensuring projects move forward seamlessly while aligning to broader brand and business objectives.
You are comfortable leading day-to-day client engagement, shaping briefs, presenting work, and navigating complex dynamics, while partnering closely with senior leadership to evolve long-term account strategy and growth.
What You'll Do
Client Leadership & Account Management
Serve as the senior day-to-day client lead across assigned account(s)
Build strong, trusted client relationships rooted in transparency, accountability, and results
Lead client communications, status, and key deliverables with confidence and clarity
Support scope development, timelines, and overall account health in partnership with leadership
Anticipate client needs, proactively solve problems, and navigate challenges with professionalism
Contribute to identifying and driving organic growth opportunities within account(s)
Strategy & Work Leadership
Translate client goals into clear, actionable strategies and integrated plans
Partner with strategy and creative teams to develop work that is both strategically grounded and creatively compelling
Ensure all deliverables align with brand objectives and deliver measurable impact
Lead development of briefs, presentations, and key strategic outputs
Team Leadership & Development
Lead and mentor account team members, fostering growth, accountability, and strong performance
Provide clear direction, constructive feedback, and support across projects
Stay close to the work—reviewing, guiding, and elevating while empowering the team
Model strong client communication, collaboration, and problem-solving behaviors
Operations & Financial Management
Manage project scopes, timelines, and budgets to ensure work is delivered on time and on budget
Monitor scope creep and flag risks proactively, partnering with leadership on solutions
Support forecasting and resource planning efforts
Maintain strong operational discipline across all workstreams
Collaboration & Integration
Partner closely with cross-functional teams (both internally and externally) to ensure seamless execution
Foster a collaborative, solutions-oriented environment across internal and external partners
Ensure alignment across teams and consistency across all touchpoints
Qualifications
Qualifications & Experience
8–10+ years of experience in fast-paced agency environments
3–5+ years of experience leading teams and managing direct reports
Proven success in Account Director or Sr. Account Director roles
Experience managing complex, integrated accounts (retainer and/or project-based)
Strong client management and communication skills
Demonstrated ability to lead multiple workstreams and priorities simultaneously
Experience contributing to account growth and long-term planning
Strong presenter with the ability to communicate ideas clearly and persuasively
Solid financial acumen and understanding of scopes, budgets, and resourcing
Highly organized with strong attention to detail
Additional Information
Who You Are
You connect dots others miss
You bring calm to chaos and clarity to complexity
You’re a proactive problem solver who doesn’t just raise flags, you bring solutions in order to move things forward
You say the hard things (the right way)
You care about the work and won’t let it slip
You’re a team builder, not just a team manager
You take ownership, not shortcuts
You’re serious about doing great work—but easy to work with