Senior Account Manager
Senior Account Manager – Toronto, Ontario
We are seeking an experienced and highly strategic Senior Account Manager based in Toronto, Ontario, to play a pivotal role in elevating our Client Services organization. You will be integrated with and drive success across our client portfolio.
The Role:
This is an ideal opportunity for accomplished account professionals who bring deep retail media experience, strong Ad platform knowledge, and a consultative, analytics-driven approach to client management. You will serve as a trusted advisor to senior stakeholders, guide clients through SaaS platform adoption, feature enhancements and proactively identify opportunities to maximize value and revenue impact. You will leverage experience with product and project management competencies with product workflows, project management principles and deep understanding of solutions while identifying opportunities to maximize value and drive revenue growth.
Key Responsibilities:
Serve as the primary strategic lead for a large retail media clients, acting as a trusted advisor, developing strong relationships and aligning Vantage solutions to client's objectives for retail media business outcomes
Architect and refine launch processes, ensuring cross-functional teams are aligned and executing effectively
Lead recurring strategy sessions and QBRs, presenting results, delivering clear insights, optimization paths, recommendations, and growth roadmaps
Partner with the Ad Ops Team to ensure high-quality campaign execution and translate performance insights into strategic recommendations
Deliver sophisticated, data-driven campaign analysis to inform client marketing strategies and enhance platform ROI
Facilitate advanced platform enablement and training for new clients, collaborating with Ad Ops to ensure seamless technical onboarding
Oversee procurement and contracting workflows in partnership with the Vantage Finance Team
Direct technical integration and product onboarding activities with the Vantage Development Team, ensuring a smooth transition from sales to execution
Apply strong SaaS product and project management skills to manage timelines, risks, requirements, and delivery across product workstreams
Dive into the Vantage platform to build product expertise, troubleshoot issues, understand product capabilities, and guide clients confidently through implementation
Provide mentorship and guidance to account management and customer success managers, contributing to the development of best practices and scalable processes
About You:
Significant experience in account management, client success, sales, or project leadership roles—ideally within digital advertising, SaaS, or retail technology. Experience in Ad Platforms such as Meta, Google, Pinterest etc. is strongly preferred
Strong technical and analytical aptitude with the ability to master complex systems and leverage tools such as Smartsheets, HubSpot, Asana, Zoom/Teams, Slack, Hugo, Jira, and G-Suite
Outstanding communication, presentation, and client-facing leadership skills, with the ability to influence senior stakeholders
A strategic thinker with exceptional project management abilities and a track record of driving measurable business outcomes
Thrives in fast-paced, high-growth environments and excels at building structure and process where needed
Demonstrated ability to exceed goals, proactively identify opportunities, and operate with a high degree of ownership and autonomy
Competitive, self-motivated, and deeply committed to delivering exceptional client experiences
About Vantage
Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising. With a global presence in North America and Asia-Pacific, Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows, and is trusted by leading retailers like The Home Depot to power their retail media programs.
For a closer look at what we do, our culture, and our benefits, check out our about us and careers pages.
Remote-First, Based in Toronto
Vantage is proudly headquartered in Toronto, but we’re a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work—whether that’s from a home office, a local café, or while adding stamps to their passport. With a remote-friendly setup, home office support, and annual company retreats, we stay connected, collaborative, and energized—no matter the time zone.
Vantage’s Commitment to Diversity, Equity, and Inclusion
Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.
We promote equality and strive to provide all current and prospective employees with support and opportunities. Reasonable accommodations are available to job applicants on request and throughout the application process.
How Vantage Uses AI in the Recruitment Process
Vantage makes use of several AI-enabled tools that aid us in the hiring process. These tools exclusively take the form of AI meeting notetakers, and the AI assistant in our Applicant Tracking System, Ashby. They allow us to record, organize and summarize the various details and data points we collect during the hiring process, without losing the context in which they were originally provided. Neither the AI meeting notetakers nor Ashby's AI assistant make decisions about your candidate status.
All hiring decisions at Vantage are made by a team of collaborative, hard-working, human beings. We might use AI to speed up your process and to help keep it organized, but ultimately who we invite to work at Vantage is a decision we only trust ourselves to make.
What's Next?
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
As part of the final stages of our hiring process, all candidates will be required to successfully complete a criminal background check.