Senior Account Manager
$85k - $90k USD
The role
We are looking to hire a Senior Account Manager to join our Sales team in North America on a fixed-term contract to cover maternity leave.
This role will focus on managing and growing an existing portfolio of strategic accounts, ensuring strong client engagement, successful renewals, and continued adoption of WGSN’s services while the current account lead is on leave.
Salary range - $85,000 - $90,000
This role is office based out of our NY or LA office.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
In this role, you will embed yourself within customer teams, acting as a trusted partner to help them grow their business and maximize the value they receive from WGSN.
As a Senior Account Manager covering maternity leave, you will take ownership of an established portfolio of key accounts in North America. Your primary focus will be managing renewals, maintaining strong client relationships, identifying growth opportunities within accounts, and ensuring continuity of service and partnership while the existing account lead is on leave.
Using a consultative sales approach, you will develop tailored strategies to support client needs, drive adoption of WGSN’s products and services, and contribute to the team’s revenue goals.
This is an excellent opportunity for an experienced account manager who thrives in a client-facing role and enjoys managing strategic accounts in a fast-paced, insights-led environment.
The team
Our sales team is diverse, high-performing, and based across the US. The team has delivered strong results over the past year and continues to focus on driving growth across North America.
You’ll be joining a collaborative and supportive environment where team members work closely together to ensure strong client relationships and shared success. As maternity leave cover, you will step into an established portfolio with support from the wider team to ensure a smooth transition and continued client success.
Key accountabilities
- Own the Sales Cycle: Manage contract renewals and identify growth opportunities within your assigned accounts. Lead the full sales cycle including qualification, presentations, contract negotiations, legal and procurement coordination, Salesforce pipeline management, and closing deals
- Consistently Hit & Exceed Targets: Work in a fast-paced, target-driven environment by consistently meeting or exceeding KPIs and contributing to overall revenue goals
- Grow & Nurture Client Relationships: Manage a portfolio of strategic accounts, strengthening client relationships, securing renewals, and identifying opportunities to expand WGSN services
- Deliver High-Impact Presentations: Represent WGSN by presenting our value proposition to clients across key industries including Fashion, Beauty, Food & Drink, Interiors, Sports & Outdoors, and Consumer Tech
- Drive Strategic Partnerships for Revenue Growth: Take a consultative approach to understand client needs, identify growth opportunities, and position WGSN as a trusted partner delivering measurable value
- This role requires regular in-office days (approx. 3 per week)
Additional responsibilities include:
- Increasing client usage and adoption of WGSN through tailored client strategies
- Collaborating with internal teams to identify cross-selling opportunities across additional products
- Building relationships across client organizations, including senior decision makers
- Supporting client meetings, presentations and relationship building, including travel where required
This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
- Proven Sales Expertise: Minimum of 4 years’ experience in sales or account management within a B2B environment, selling to senior decision makers and negotiating contracts. Experience working with Fortune 500 companies is highly desirable
- Track Record of Success: Demonstrated history of achieving or exceeding sales targets, ideally within subscription-based products or services
- Client Relationship Building: Strong ability to develop and maintain relationships with senior executives, positioning yourself as a trusted advisor and driving account growth
- Excellent Communication Skills: Ability to clearly communicate and sell services through proposals, presentations, phone calls and case studies. Strong presentation and negotiation skills are essential
- Salesforce CRM Experience: Experience using Salesforce (or similar CRM platforms) to manage pipelines, track opportunities and maintain client relationships
- Results-Oriented: Ability to thrive in a KPI-driven, fast-paced environment while managing multiple accounts and priorities
What we offer
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
- Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave.
- 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.
- Dental and Vision plans with MetLife
- Health Care with Anthem & Blue Cross Blue Shield
- Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
- Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits.
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
We Are Future Focused
We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
We Are Rigorous
We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
Our culture
An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.
Inclusive workforce
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
A Note for Applicants
We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
A Note for Recruiters
Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.
What we offer
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
- Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave.
- 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.
- Dental and Vision plans with MetLife
- Health Care with Anthem & Blue Cross Blue Shield
- Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
- Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits.
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
We Are Future Focused
We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
We Are Rigorous
We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
Our culture
An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.
Inclusive workforce
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
A Note for Applicants
We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
A Note for Recruiters
Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.