Senior Account Manager, Hotel Groups & Distributors
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
The role:
This role is responsible for leading and executing strategic initiatives to drive sales growth, focusing on both Hotel accounts and Distributors. The position oversees sales targets, ensuring a balance between customer retention and new business acquisition. A key aspect of the role is building and nurturing strong relationships with senior stakeholders to strengthen customer loyalty and satisfaction. As a senior representative of Molton Brown, you will act as a brand ambassador, elevating brand visibility across the multiple channels. Additionally, the role includes leading and motivating a team of six to deliver on commercial objectives and support long-term business growth.
What you will do:
- Manage the Groups and Distributor sales team to drive sales and profit in line with global hotel strategy.
- Work with the Hotel Director to define what the global strategy means for Groups and Distributors.
- Deliver Sales and Profit vs. budget on a monthly basis and roll up to the annual target. Focusing on growing key distributor markets and Global Groups
- For own accounts:
• Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth.
• Develop and execute strategic sales initiatives to maximize revenue across all accounts.
• Monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results. - Lead annual budgeting processes, ensuring financial targets align with company objectives for both top lines and bottom line and roll up across all Group Hotels and Distributors Hotel team.
- Prepare, present and analyse sales and profit reporting.
- Ensure the sales team maintain the Account Management System by ensuring that all customers data, all new account information, leads and enquires are updated on Salesforce.
- Become an expert in the industry with regards to assigned territory, and effectively build Molton Brown’s presence and brand awareness with key decision makers.
- Lead and manage a team; driving sales performance by setting clear objectives, delegating responsibilities effectively, and ensuring alignment with overall commercial goals.
- Project Management of key business initiatives such as strategic development of the groups and distributor markets, marketing initiatives, Salesforce compliance including reporting.
- Negotiation with larger 3rd party groups for global deals
What you will need:
- Experience in new business development
- Over 5 years and working in Sales with Hospitality, Hotel Groups and Distributors at a Global level
- Preferably experience with a luxury brand selling business to business
- Experience managing sales teams; driving sales performance through effective leadership, clear delegation of responsibilities, and alignment with commercial objectives
- Ability to Build and Maintain Cross-functional relationships internally and externally
- Ability to adjust to work processes or procedures, to others, and work effectively and in a positive manner when under pressure.
- Strong Communication skills
- Successful track record of achieving sales goals and budgets
- Strong negotiation skills
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/
https://www.kao.com/emea/en/privacy/
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.