Senior Accounts Receivable and Billing Analyst
About Plasmidsaurus
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists.
We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks.
Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery.
Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world’s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before.
Plasmidaurus is seeking an experienced and customer-focused Senior AR & Billing Analyst to join our growing finance team. This critical role is responsible for ensuring the smooth and efficient handling of our billing processes and maintaining positive financial relationships with our customers. We strive for excellent customer service for all finance and billing related inquiries.
The Role
This is a fully remote position. Working hours are 9:00 AM – 5:00 PM Pacific Standard Time (PST) and we are only considering candidates located in the PST timezone.
Key Responsibilities:
Customer Communication: Work directly with our customers to address billing inquiries by monitoring and managing the dedicated Accounts Receivable (AR) email inbox. Respond to customer requests regarding purchase orders, invoices, payments, credits, and account statements in a timely and professional manner.
Issue Invoices: Become a core owner of our billing system and generate invoices that get sent out to customers on a weekly basis. This will require a strong understanding of our internal billing systems and our ERP system Rillet and will require problem solving skills to troubleshoot the system when there are issues.
Billing Process Management: Apply a solid understanding of billing processes and systems to accurately prepare, generate, and distribute invoices.
Collections Support: Follow up on overdue accounts and manage collection activities while maintaining excellent customer relations.
Issue Resolution: Research and resolve billing discrepancies and payment issues, collaborating with internal teams including Support, Sales and Customer Success as needed.
Process Improvement: Adhere to and apply general billing best practices to ensure compliance, accuracy, and efficiency within the AR function.
Qualifications
Required Skills & Experience:
Work experience: 5+ years of experience working in Accounts Receivable/Billing roles.
Process Knowledge: Strong working knowledge of standard billing and collection processes and ERP systems.
Tech Proficiency: Familiarity and proficiency with standard office software, ideally including Google Workspace (Gmail, Docs, Sheets) and Slack as well as working with ERP systems.
Communication: Exceptional written and verbal communication skills are essential for effective customer interaction and issue resolution.
Attention to Detail: Meticulous attention to detail and strong organizational skills.
Ability to work independently and manage time effectively in a remote work environment.
Customer-Centric Mindset: Demonstrates empathy and professionalism in resolving billing issues, with a strong instinct to preserve customer trust and relationships.
Proactive Problem-Solver: Anticipates and proactively addresses issues and investigates root causes, and drives for resolution in ambiguous, fast-moving environments. Comfortable handling sensitive financial information with discretion.
We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at careers@plasmidsaurus.com.