Senior Customer Success Manager at VC-backed fintech SaaS

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Senior Customer Success Manager (Public Markets & Trustees)

Company Description: VC-backed fintech SaaS

Job Description:
As the first dedicated hire for public markets and trustees, you will manage high-value relationships with existing public company customers and trustee partners. Reporting to the Head of Customer Success, you will oversee the onboarding of public companies, guide clients through IPO transitions, and build scalable equity management processes.

Location: London, UK

Why this role is remarkable:

• High-impact, high-ownership opportunity as the first specialist hire in a critical growth function.

• Join a well-funded, fast-paced startup growing at over 60% year-on-year with top-tier VC backing.

• Direct influence on product development by representing the voice of the customer to engineering teams.

What you will do:

• Manage end-to-end onboarding for public companies, including data migration and equity event execution like RSU vestings.

• Own strategic relationships with trustee partners, brokers, and nominees to ensure seamless platform delivery.

• Lead Executive Business Reviews with key stakeholders at S&P 500 and FTSE 100 organizations.

The ideal candidate:

• At least 5 years of experience in the public share plans or trustee industry.

• Proven track record managing net revenue retention for books of business exceeding £2 million.

• Strong expertise in managing complex equity events, including IPOs, share transfers, and sell-to-cover processes.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.