Senior Customer Success Manager, Construction
FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable, field-ready AI systems that take on some of the hardest problems in robotics and unlock the potential of embodied intelligence. Rather than relying solely on off-the-shelf, purely data-driven approaches or transformer-only architectures, we take a pragmatic path that combines cutting-edge research with real-world deployment. Our systems are already deployed globally, and we continuously improve performance through rapid iteration informed by real field use.
In San Francisco, our team focuses on bringing FieldAI’s technology to customers through sales, customer success, and solutions engineering. We partner closely with customers to understand their operational needs, translate real-world challenges into deployable robotics solutions, and support successful adoption in complex, unstructured environments.
We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem-solving, and cross-functional execution. You will serve as a trusted partner to customers, helping them navigate deployments, drive adoption, resolve issues, and realize measurable value from our robotics platform.
This is an opportunity for someone who thrives in highly dynamic customer environments and wants to play a visible role in scaling customer success at a frontier robotics company. The right person will be energized by building deep customer partnerships, solving complex operational challenges, and acting as the voice of the customer internally as FieldAI expands across the construction market.
What You’ll Do
What You Have
Why Join Field AI?
FieldAI is tackling one of robotics’ hardest problems: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ advance perception, planning, localization, and manipulation with an emphasis on explainability and safety, so our systems can be trusted where it matters most.
You will work alongside a world-class team that values creativity, resilience, and bold thinking. We bring a decade-long track record of real-world deployments, strong performance in DARPA challenges, and experience from organizations such as DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise, Zoox, Toyota Research Institute, and SpaceX.
Our operations, customer support, and sales organization is growing in the Bay Area, with close collaboration across teams throughout California and with colleagues around the US and globally.
Be Part of the Next Robotics Revolution
Solving problems at this scale takes a team as unique as the mission. We are looking for people who push beyond conventional approaches, enjoy tackling tough and ambiguous questions, and bring interdisciplinary perspective. Our success depends on exceptional AI researchers and engineers, as well as strong software developers, product designers, field deployment experts, and communicators who can turn breakthroughs into real capability.
We are headquartered in Mission Viejo (Irvine adjacent), Southern California, with teammates across the US and around the world. Join us to shape the future of embodied intelligence as part of a fun, close-knit team building systems that work in the real world.
Equal Opportunity
FieldAI celebrates diversity and is committed to creating an inclusive environment for all employees. Candidates and employees are evaluated based on merit, qualifications, and performance. We do not discriminate on the basis of race, color, religion, sex, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.