Senior Customer Success Manager - NYC
At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges — from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.
We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
About Didero
At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges - from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.
We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
About the role
We’re hiring an experienced Customer Success Manager to own and grow relationships with our North American customers. You’ll partner closely with procurement, finance, and operations leaders to drive adoption, deliver measurable value, and ensure customers become long-term advocates.
This is a high-ownership role in a fast-growing startup. You’ll help shape the Customer Success function while directly influencing retention, expansion, and product direction.
Location: North America (remote)
Travel: 15-20% (~2 quick trips/month)
What you’ll do
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Become deeply fluent in the product and help customers operationalize Didero within their workflows
Act as the primary trusted advisor for procurement, finance, and supply chain stakeholders and own exec level customer relationships
Partner closely with Sales on renewals and expansion opportunities
Work closely with product manager to collect customer feedback to inform the product roadmap
Partner with the Head of Customer Experience to create scalable playbooks, templates, and processes as we build out the Customer Experience function
You’ll be successful in this role if you…
Inspire confidence and trust quickly with senior stakeholders
Operate with strong structure, prioritization, and follow-through — nothing falls through the cracks
Experience with, or excitement to dive deeply into, ERP integrations, technical workflows and supply chain & procurement processes
Communicate clearly and confidently in both technical and executive settings
Enjoy building repeatable processes in ambiguous startup environments
Are curious and proactive about understanding customer workflows and business outcomes
Qualifications
3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
6+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
Experience working with enterprise or mid-market SaaS customers
Strong presentation and communication skills across diverse stakeholders
What We Value
We make the world feel smaller - We support each other and break down boundaries, both internally and for our customers
We build supply chain magic - We push the boundaries of what technology can do and go above and beyond for our users
We are lifelong learners - We move fast, embrace failure, and give feedback generously
We show up - We’re scrappy entrepreneurs, no job is beneath us
We BELIEVE! - We’re building a great, enduring company and we have fun doing it.
What We Offer:
Competitive compensation and equity
Medical, dental, and vision insurance
Unlimited PTO — we trust you to take the time you need
Monthly wellness stipend via ClassPass
Tech equipment for your setup
Catered lunches (for those in the office)