Senior Director, Product Operations
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Role Overview
The Product Management Operations Lead is responsible for operationalizing the Product organization’s strategy by driving planning rigor, portfolio visibility, execution discipline, and outcome based performance management across product lines. Reporting to the Chief Product Officer, this role ensures that product investments are aligned with enterprise priorities and delivered through scalable operating mechanisms that improve speed, predictability, and realized business impact.
The role serves as the central coordination point between Product, Engineering, Data, GTM, Finance, and Client Success teams to enable effective prioritization, roadmap governance, and value realization. It translates strategic direction into actionable planning frameworks, standardized operating cadences, and performance measurement systems that enable the Product organization to execute consistently across a complex and growing portfolio.
In a data driven environment such as Inovalon, the Product Management Operations Lead also supports AI readiness by enabling standardized product telemetry, instrumentation, and structured feedback loops required to embed intelligence into workflows and support development of proprietary models.
Core Responsibilities
Product Planning and Prioritization
Lead annual product planning processes across business lines
Support development of business cases for major product investments
Implement standardized intake and prioritization frameworks
Ensure roadmap alignment with enterprise growth and margin objectives
Portfolio Execution and Governance
Maintain visibility into portfolio level initiatives and milestones
Track execution progress against committed timelines and outcomes
Highlight delivery risks, resource gaps, and dependency conflicts
Enable trade off decisions through ROI and adoption based insights
Operating Cadence and Process Implementation
Implement standardized product lifecycle and development processes
Manage governance forums such as roadmap reviews and prioritization councils
Improve coordination between Product, Engineering, and Commercial teams
Support adoption of discovery led and outcome based delivery practices
Product Performance Measurement
Define and track product KPIs aligned to business outcomes
Implement mechanisms to measure adoption and realized value
Maintain dashboards reflecting portfolio health and performance
Support executive reporting for product investment decisions
AI Ready Product Instrumentation
Partner with Engineering and Data teams to standardize usage instrumentation
Ensure product workflows capture structured feedback signals
Support labeling and data capture for proprietary AI model training
Align product telemetry with analytics and intelligence requirements
Cross Functional Readiness
Coordinate intake of market, regulatory, and client driven product requests
Support product readiness for commercialization and major releases
Align Product deliverables with Sales and Client Success commitments
Assist in preparation for strategic client deals and implementations
Tooling and Capability Enablement
Manage product planning and analytics tools
Standardize roadmap documentation and planning artifacts
Support onboarding and enablement of Product Managers
Drive adoption of best practices across the Product organization
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
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