Senior Email Operations Analyst
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
We’re seeking a Senior Email Operations Analyst to lead the execution, optimization, and operational scale of lifecycle email programs across HubSpot, Iterable, and future ESPs. This role is responsible for owning email systems, automations, and data integrity across the customer lifecycle. You will focus on building reliable, sophisticated workflows powered by clean data, strong governance, and close partnership with Business Systems and Data teams. The role blends hands-on ESP execution with operational rigor, analytical thinking, and continuous optimization of deliverability and platform performance. The ideal candidate brings deep technical fluency within enterprise email platforms, thrives in complex systems, and takes pride in operational excellence.
What you’ll be working on
- Lifecycle Email Execution & Automation: Execute and maintain complex, multi-step email automations across acquisition, activation, engagement, retention, expansion, and churn. This includes configuring event-based triggers, dynamic segmentation, suppression logic, and workflow orchestration within enterprise ESPs such as Iterable and HubSpot to support lifecycle programs at scale.
- Email Platform & Systems Ownership: Own day-to-day email platform operations, including workflow configuration, deployment, QA, troubleshooting, and ongoing optimization. Ensure lifecycle programs run reliably, efficiently, and consistently across environments, with a strong focus on operational quality and system stability.
- Data, Integrations & Governance: Partner closely with Business Systems and Data teams to define and operationalize data requirements for email execution. Validate and QA data flowing into ESPs from sources such as Snowflake, customer data platforms, and internal systems, while maintaining governance over, segmentation logic, preference management, suppression rules, and consent handling.
- Deliverability & Compliance: Monitor and optimize email deliverability, sender reputation, and inbox placement, while ensuring ongoing compliance with CAN-SPAM, GDPR, and internal consent frameworks. Proactively identify risks to platform health and partner cross-functionally to resolve issues before they impact lifecycle programs.
- Cross-Functional Collaboration: Partner with lifecycle, systems, analytics, and technical stakeholders to execute lifecycle programs accurately and efficiently. Manage multiple concurrent initiatives while aligning on dependencies, timelines, and system constraints.
We’d love to hear from people with
- Experience & Platform Expertise: 2+ years of hands-on experience managing email operations within an enterprise ESP environment, with strong proficiency in Iterable or similar platforms (e.g., Braze, Salesforce Marketing Cloud).
- Technical & Data Fluency: Working knowledge of SQL with the ability to review, validate, and troubleshoot data in tools such as Snowflake or similar data warehouses. Familiarity with customer data platforms, data integrations, and event-driven architectures.
- Operational & Execution Strength: Strong attention to detail with a disciplined approach to QA, documentation, and process management. Proven ability to manage complex segmentation logic, suppression frameworks, and consent requirements without introducing errors.
- Collaboration & Ownership: Clear communication skills with the ability to own execution end-to-end, partner effectively across technical and non-technical teams, and manage multiple stakeholders and priorities in a fast-paced environment.
The base pay provided for this position ranges from CAD $87,720.00 / year - $103,200.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
This opening is for an existing vacancy.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Your data
For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.