Senior Engagement Manager
About the Role
Engagement Managers are Project Managers on our Implementation Team with a bias towards customer engagement and success. They’ll handle about 8 customers at a time and lead their Implementation Projects through to success while holding others on the Project Team, both internally and externally, accountable for milestones, action items, and deliverables.
About the Team
Our Implementation Team helps to get new Customers (Credit Unions) successfully onboarded to the Clutch Platform. Project teams consist of an Implementation Engineer and an Engagement Manager who work together to ensure the onboarding is successful.
What You’ll Do
Within 3 months, you will:
Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals
Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
Proactively identify implementation risks and mitigate them effectively and efficiently
Quickly establish/nurture rapport and a positive relationship with customer stakeholders
Within 6 months, you will:
Execute implementation projects while partnering closely with our clients’ Executive-level project sponsors
Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered
Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s)
Develop and maintain a deep understanding of Credit Unions to be a trusted thought leader and advisor with your customers
Coach and mentor project team members to facilitate improved teamwork both internally and with the client
Within 9 months, you will:
Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature the capabilities of the team
Help us design methodologies, templates, and collateral to deliver new Clutch products effectively
What You’ll Bring
Excellent communication skills, both written and verbal. Comfortable leading meetings with customers in English.
Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
Superior time management skills to manage multiple external customers simultaneously
A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that most people could understand
In-depth knowledge and experience with successfully managing enterprise software application implementations with waterfall and agile methodologies
Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions
Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
Record of professional achievements with a track record of delighted, successful, and satisfied customers
Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
Ability to create structure in ambiguous situations and design effective processes
Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
What’s In It For You?
Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
About Us
Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
Please note: This position is offered on a contractor basis. Applicants must have the necessary documentation and authorization to work in the country where the job is located. Clutch cannot provide sponsorship or assist with obtaining work permits for this role.
A Note About AI at Clutch
We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.
That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!