Senior Engineering Manager
The mission:
The Senior Engineering Manager’s mission is to lead a team of engineers focused on reducing loss rate by improving the end-to-end payments, reminders, and collections experience.
This role blends strong engineering leadership with product mindset, ensuring the team delivers measurable business outcomes while discovering new opportunities to create customer and business value.
The expected outcome:
- Reduce loss rate by improving Paid On Time Rate and Recovery Rate through better payment reminders, collections flows, and customer experiences.
- Lead and scale a high-performing engineering team that delivers reliably against business-critical objectives.
- Partner closely with Product, Credit Risk, and Growth to align engineering execution with customer and business outcomes.
- Enable fast experimentation and learning cycles to continuously improve collections practices and uncover the next wave of product opportunities.
- Establish clear ownership, accountability, and execution standards across the team.
- Support the professional growth and performance tracking of engineers, fostering a high-performance and engaged team environment.
- Manage the hiring, onboarding, and development of engineering talent to expand and strengthen the team.
The day to day tasks:
- Partner with Product Managers to translate business goals (loss rate, recovery, on-time payment) into clear engineering priorities and OKRs.
- Lead the planning, execution, and delivery of initiatives related to payments, reminders, collections, and recovery systems.
- Manage, mentor, and grow engineers through regular one-on-ones, feedback, performance reviews, and career development plans.
- Ensure strong engineering practices around reliability, observability, security, and scalability for customer-facing and operational systems.
- Coordinate cross-functionally with Risk, Growth and finance to ensure solutions are effective, compliant, and operationally sound.
- Own team capacity planning, technical risk management, and delivery predictability.
- Hire, onboard, and develop engineering talent to strengthen team capabilities over time.
What we can offer:
- Being part of a multicultural, highly driven team of professionals
- 20 vacation days / year + 75% holiday bonus (Prima Vacacional)
- 1 month (proportional) of Christmas bonus (Aguinaldo)
- Food vouchers
- Health & Life insurance
- Competitive salary