Senior Financial Crime Manager - Fraud

What We’re All About at Kroo

At Kroo Bank, we are charting the future of banking with our groundbreaking technological innovations and unique digital services. The rapid advancements in the fintech sector necessitate ongoing evolution in the roles and responsibilities of our bank to effectively tackle new business opportunities and challenges. We are dedicated to consistently updating our job descriptions to ensure we continue to lead in banking innovation.

Please note that the responsibilities listed in this job description are intended to give a comprehensive overview of your position but may not detail every aspect of your job role. The fluid nature of our industry requires that your specific tasks may be adjusted to better suit evolving business strategies. We value your flexibility and your willingness to work collaboratively if we need to adapt. If you have any questions regarding your job role, we encourage you to contact your manager for clarification.

How you will contribute and key responsibilities: 

The Senior Financial Crime Manager position is centred on operational execution rather than strategy or controls development. In this role, you will lead large teams within Fraud Operations, ensuring performance is optimised and fully aligned with the bank’s strategic objectives. Your priority will be to maintain high service levels, exceptional quality, and outstanding outcomes across all Fraud Operations teams. You will drive operational efficiency, minimise fraud losses, and uphold a seamless customer experience while operating within a cost focused environment. This role is fundamental to the successful implementation of operational plans and requires a dedicated focus on the continuous enhancement of team performance.

Applicants must demonstrate strong fraud operational experience managing investigations, enforcing KPIs, and providing leadership to large teams. The role requires deep end to end expertise across a range of complex fraud typologies and practical experience of the PSR’s Authorised Push Payment (APP) reimbursement policy. While experience in AML management is beneficial, the primary focus is on Fraud. This position plays a critical role in the operational execution of financial crime operations, day to day oversight, and escalation management, ensuring compliance with relevant regulations and industry best practices.

• Oversee effective operations of the Fraud Teams, ensuring coordination across teams to meet KPIs.
• Provide leadership, direction, and mentorship to team leads to ensure performance objectives are met in alignment with the bank’s financial crime prevention strategies.
• Act as the primary subject matter expert in ATO, APP, and Card Fraud cases, guiding the team in complex investigations and decision making.
• Ensure compliance with all relevant fraud regulations and industry standards by implementing and maintaining robust investigation and prevention principles.
• Provide guidance on the enhancement of fraud processes, frameworks, and investigative standards.
• Collaborate with other departments, including Compliance & Product, to maintain fraud reporting mechanisms in line with business growth and regulatory changes.
• Act as the key escalation point for complex fraud cases across the team, offering expertise and resolution strategies.
• Oversee fraud related activities, including the management of chargeback processes and the resolution of disputed transactions.
• Ensure the seamless integration of fraud detection measures across all relevant business areas.
• Lead initiatives to optimise fraud investigation and detection processes, working closely with senior stakeholders including the Head of Financial Crime Operations and the MLRO.
• Analyse financial crime trends and data to anticipate emerging risks and implement proactive mitigation strategies.
• Liaise with external stakeholders, including regulators, law enforcement, and other financial institutions, ensuring timely and accurate communication on fraud issues.
• Prepare and present Management Information (MI) reports, highlighting key trends, performance metrics, and risk insights for senior management.

Requirements

About You

While not essential, the following experience is highly desirable in our ideal candidate for this position:

• Leadership Experience: Demonstrated experience in managing managers and leading teams, particularly in a financial crime or compliance setting.
• Financial Crime Knowledge: Understanding of broader financial crime risks, including fraud management.
• Strategic & Analytical Thinking: Ability to analyse complex financial crime data, identify trends, and lead strategic initiatives to improve detection and prevention mechanisms.
• Communication Skills: Strong written and verbal communication skills, with the ability to present complex information clearly to various internal and external stakeholders.
• Retail Banking Experience: Extensive knowledge of retail banking operations, with proven experience dealing with banking products, services, and customer relationship management.

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• People screen interview - 30 mins
• Technical interview with the hiring manager - 45 mins
• Head of Financial Crime interview - 30 mins

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we follow a hybrid working policy that gives individuals and teams a considerable level of autonomy in how they use the office, while supporting productivity and collaboration. Our Manchester office is an excellent space and a valuable resource when used effectively.

We currently operate a blended working model, where employees are expected to work in the office at least once per week as a minimum. This is because the role is an integral part of our Manchester Leadership team and therefore requires an in office presence. Candidates who can commute to the Manchester office on a regular basis will align best with our working practices.

Please note that this position involves shift work across five days per week, totalling 37.5 hours. Shifts are typically scheduled between 6.00 am and 10.00 pm, and the shift schedule will be provided well in advance.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.