Senior Implementation Consultant
At January, we're fixing what's broken in credit. Our data-driven platform rebuilds trust, delivers results, and helps millions move toward brighter financial futures while bringing humanity to consumer finance. Using data intelligence, we create trust and deliver better outcomes for consumers and creditors alike.
Our mission is simple: expand access to credit while empowering consumers to achieve lasting stability and control of their financial lives. We began by building the foundation for creditors to engage with and support their borrowers at scale across the entire debt lifecycle. We've mastered outsourced collections by combining best-in-class performance with differentiated consumer satisfaction and superior compliance. And we're just getting started. Together, we're creating a financial system where trust and opportunity spark lasting change in people's lives.
About the Role
Transform January's implementation capabilities by leading complex client integrations that balance technical excellence with strategic judgment. You'll scale our team's impact by mentoring junior consultants, designing reusable solutions that prevent one-off customizations, and navigating challenging client conversations with confidence. Your work directly determines whether implementations become scalable assets or unsustainable burdens — making the difference between clients who achieve lasting success and those who struggle to realize value. This role shapes how January delivers on our promise to rebuild trust in credit through reliable, thoughtful technology implementations that serve both client needs and platform sustainability.
What You'll Do
Lead complex, multi-stakeholder implementations with minimal oversight, navigating competing priorities and technical constraints while maintaining project momentum and demonstrating clear judgment on scope decisions
Mentor and develop implementation team capabilities by guiding associate consultants through complex problem-solving scenarios, creating repeatable training materials, and modeling strategic thinking
Design and implement scalable solution patterns that standardize implementations across similar client needs, building reusable configurations that reduce future complexity
Manage challenging client relationships and escalations through professional navigation of difficult conversations about scope, timeline, and technical limitations while building trust through transparent communication
Drive strategic decisions on implementation scope and approach by evaluating client requests through the lens of platform sustainability and recommending alternative solutions when requests would create unsustainable precedents
Establish implementation quality standards and processes through systematic approaches to testing, validation, and documentation that ensure reliability and continuous improvement
Translate complex technical concepts into clear, actionable language across diverse teams — including Product, Client Success, Compliance, and Engineering — to ensure alignment and shared understanding
What We're Looking For
Experience and Expertise:
4+ years experience leading technology implementations or integrations, preferably in client-facing roles
Demonstrated experience mentoring or training junior team members on technical concepts
Track record of managing complex, multi-stakeholder projects with competing priorities
Experience navigating difficult client conversations and de-escalating challenging situations
Technical aptitude including intermediate SQL skills and API integration experience
Strategic and Analytical Capabilities:
Ability to see patterns across client problems and make principled decisions about implementation scope, distinguishing between what we can build versus what we should build
Expertise in breaking down complex integration challenges, identifying root causes, and designing systematic solutions
Focus on building repeatable processes and creating scalable approaches rather than one-off fixes
Leadership and Communication:
Skill in navigating complex stakeholder relationships across clients, internal teams, and leadership while building alignment around realistic solutions
Proficiency in translating technical concepts for business stakeholders and business requirements for technical teams
Drive to proactively identify and resolve implementation blockers while taking ownership of client outcomes
Preferred Background:
Background in SaaS implementations, system integrations, or technical consulting
Experience working with financial services, fintech, or highly regulated industry clients
Proven ability to design reusable solutions and standardize implementation approaches
History of collaboration with Product and Engineering teams to influence tooling decisions
Why Join Us?
Transform January's implementation capabilities while building your expertise in complex technical integrations and client relationship management. At January, you'll have the autonomy to innovate, the support to excel, and the platform to build something extraordinary. If you're driven to push boundaries and thrive in a culture of collaboration, rapid growth, and continuous learning, January offers the chance to do your best work.
We thrive on:
Writing to clarify thinking, scale collaboration, and drive intentionality.
Prioritizing impact over routine – this isn't a 9-to-5 job.
Embracing growth, feedback, and new challenges with humility and curiosity.
As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.