Senior Implementation Manager
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.
How you can help make a better world of work
As a Senior Implementation Manager for our APAC Enterprise segment, you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria. You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms.
You’ll act as a trusted liaison between customers and Culture Amp. You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes.
You will:
- Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
- Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
- Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
- Proactively identify and resolve implementation issues and escalations in partnership with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
- Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
- Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
- Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
- Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
- Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.
You have:
- Proven track record of successfully managing and implementing projects, preferably in a customer facing role
- Ideally 2 - 4 years' experience of implementing SaaS products with customers
- Experience with project management, customer success, or a related field
- Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
- Problem-solving abilities and a proactive approach to identifying and addressing potential issues
- Ability to clearly articulate technical topics to a non-technical audience
Nice to have:
- Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
- Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
- Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.
How we’ll measure success:
- On-time activations and adherence to scope and quality standards.
- Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
- Implementation CSAT/feedback and low-escalation, low-rework outcomes.
- Quality of documentation and readiness of the post-implementation handoff to the CSM.
- Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!
If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.