UX Research Operations Assistant - Part Time (FTC)
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.
How you can help make a better world of work
Culture Amp is looking for a UX Research Operations Assistant to manage user research recruitment, incentives, tool licensing, and documentation. You’ll help UX Researchers, Product Managers and Product Designers conduct high-quality qualitative and quantitative studies that shape the evolution of the Culture Amp platform.Please note: This is a part time role requiring availability for 3 days per week across Tuesday, Wednesday & Thursday (we are open to flexibility across other days). We are seeking someone for a 12 month fixed term contract.
To be part of this team of amazing humans,
You will
- Manage end-to-end user research participant recruitment pipeline via Intercom, including timely collaboration to clarify research requirements and coordination of in-product messaging with platform owners.
- Maintain and process recruitment participant incentives using the Sendoso platform and track spend against the quarterly budget.
- Manage licenses and contracts for key tools Figma and Mobbin, including managing access requests, usage and seat allocations within contract limits, approving new seat requests, and working with stakeholders to define annual and quarterly contract needs.
- Assist Researchers and Designers to set up user cohorts for targeted recruitment using Amplitude
- Conduct monthly CSAT reporting by extracting qualitative feedback from Intercom, cleaning the data, and uploading it to Pendo.
- Ensure high-quality research documentation by regularly reviewing and updating ways of working, instructions, and reports in the team's Confluence space.
You have
- Experience in administrative duties, project management, and process improvement (any experience supporting a UX research or design team is a bonus)
- Accountability and a passion for effective and timely internal and external communication
- Experience managing stakeholder relationships and working with distributed teams
- Strong workload management and prioritisations skills
- Good working knowledge of Google Suite (Google Docs, Google Sheets) and strong ability to adopt new tools.
- Experience working with Intercom, Amplitude and Pendo would be an asset
You are
- Comfortable with some ambiguity and the foresight to create a plan B before it’s needed
- Great people person with effective and timely internal and external communication
- An optimist and problem-solver with a get-stuff-done mindset
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!
If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.