Senior Instructional Designer
While this is a remote-first role, we’re focusing our search on candidates located in the Montreal and Greater Montreal area at this time.
Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.
About us
Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!
Your Role
At Tecsys we believe investing in employee development and growth is the key to building a high performing organization and meaningful employment.
We are seeking a Montreal-based senior instructional designer who is a systems thinker with demonstrated experience in product learning, customer onboarding, and internal skills enablement within a fast-paced, high-tech environment.
You will partner with business leaders, HR and L&D colleagues and subject matter experts to design, deliver, and scale modern learning solutions that enable the success of employees, clients and partners alike.
What You will Be Working On
Learning Strategy
- Lead the design and execution of product training strategies and curriculum frameworks for complex software ecosystems, including product onboarding and role‑based learning pathways for end users and implementation specialists.
- Introduce innovative and digital-first learning /AI approaches to enhance learning experiences.
- Translate organizational priorities into learning strategies that strengthen professional and leadership capabilities.
- Co-Design an organizational skills framework to support organizational upskilling and career development.
Program Design, Development & Measurement
- Conduct needs assessments (data-driven) to identify skill gaps and learning priorities.
- Apply instructional design best practices to create engaging, learner-centered content (e-learning, workshops, simulations, on-the-job learning) and curriculums-at-scale.
- Design and develop targeted competency development programs for employees and managers and specific functions when required (product, engineering, customer success, sales, etc.).
- Collaborate with subject matter experts to translate complex technical content into clear, engaging learning materials
Measurement & Continuous Improvement
- Continuously evaluate and improve programs based on learner feedback, adoption data, and business impact.
- Benchmark against instructional design industry best practices to ensure the company’s learning solutions remain modern and competitive and aligned with evolving standards for the proper and responsible use of AI.
Qualifications
- Bachelor or master's degree in Instructional Design, Adult Learning or Educational Technology or equivalent experience
- A minimum of 8 years of L&D experience, including digital-first approaches (microlearning, social learning, AI-enabled tools, blended programs)
- Proven experience leading the design of product training strategies and curriculum frameworks for complex software ecosystems in a tech environment.
- Experience in eLearning design and development (multimedia and authoring tool expertise)
- Experience creating competency frameworks
- Strong stakeholder management and project management skills
- Systems thinker and problem-solving skills
- Operate with a high degree of autonomy and judgement
- Experience building or scaling customer/partner education programs, academies, or certification models for software (ideally in SaaS) is an asset
- Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.
- Bilingualism (English and French)
At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.
Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.
NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR, have a valid Canadian work permit.
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Note on Our Hiring Process:
Please note that we are actively hiring for this role and that we do not use AI to automatically screen or reject candidates. However, we do use specific screening questions to prioritize the most relevant applications for human review.
At Tecsys, we welcome the thoughtful use of AI tools to help you prepare your application, for example, to improve clarity, organize your resume, or practice interview responses. However, we ask that all information you provide reflects your real experience, and that any assessments or written submissions represent your own work and thinking.
During interviews, we expect candidates to engage without the use of AI tools, scripts, or real-time assistance. Authentic, direct conversation helps us get to know how you think, collaborate, and communicate. AI can support your preparation, but it shouldn’t speak or act on your behalf. We genuinely want to meet you.
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