Senior Manager, Account Management (Influencer Marketing)
As the Senior Manager, Account Management, you will be a strategic leader responsible for overseeing and growing key client accounts within our portfolio. You will play a critical role in driving the success of large-scale digital marketing, influencer, and commerce solutions. This position requires a high-level blend of strategic vision, operational excellence, and relationship management. You will lead a dedicated team to translate complex business objectives into impactful results, ensuring that every deliverable meets the rigorous standards of a top-tier agency while fostering long-term organizational success and account growth.
What You'll Do
- Team Leadership & Mentorship: Oversee, mentor, and empower the Account Management team, fostering a high-performance culture and ensuring the professional development and KPIs of all team members.
- Strategic Portfolio Management: Lead the end-to-end development and management of high-profile digital marketing campaigns, ensuring they align with the client’s brand positioning and business goals.
- Senior Client Partnership: Serve as the primary senior point of contact for key stakeholders, proactively managing expectations, addressing complex inquiries, and providing high-level strategic consultation.
- Operational Excellence: Streamline internal workflows and enhance cross-departmental collaboration (Creative, Tech, Data, Operations) to maintain exceptional service delivery and efficiency.
- Data-Driven Optimization: Utilize data insights and performance analytics to evaluate campaign effectiveness, identifying growth opportunities and providing actionable recommendations to clients.
- Business Growth & Innovation: Identify upselling and cross-selling opportunities by deeply understanding market trends and the evolving needs of clients' businesses.
- New Business Development & Revenue Acceleration: Proactively drive new business acquisition to support overall team revenue targets. Identify and secure new client opportunities while expanding existing networks to mitigate revenue risks from key accounts. Develop strategic pipelines and collaborate with internal stakeholders to ensure the team consistently achieves and exceeds revenue goals.
- Quality & Compliance: Ensure all campaign executions adhere to contract compliance, internal SOPs, and the highest industry standards of quality control.
Who You Are
Must-Have:
- Experience: Minimum 8+ years of experience in Account Management, Client Services, or Business Development within a digital marketing, advertising, or tech-solution agency.
- Proven track record of managing high-value key accounts and delivering consistent revenue growth.
- Solid understanding of performance marketing, brand campaigns, media strategy, and digital ecosystem.
- Leadership: Proven track record of leading and developing high-performing teams (at least 3 years in a management role).
- Industry Expertise: Strong experience handling large-scale accounts, preferably within the FMCG, E-commerce, or Technology sectors.
- Communication: Exceptional command of both English and Thai (Business Level), with superior negotiation and presentation skills.
- Strategic Mindset: Ability to navigate complex stakeholder environments and make data-driven decisions under high pressure.
Nice-to-Have:
- Technical Savvy: Familiarity with AdTech/MarTech platforms, CRM tools, or AI-driven productivity tools.
- Adaptability: Experience working in a fast-paced, "borderless" or multinational corporate environment.
- Educational Background: Master’s Degree in Marketing, Business Administration, or a related field.
Why You'll Love It
- Advanced AI Tools For All Positions!!
- Creative office at Emporium (located at BTS Phrom Phong)
- Work hard, play harder office
- Competitive Salary
- Performance Review ( 2 times per year )
- Performance Bonus
- Annual Paid Leave
- Compassionate Leave
- Health Insurance
- Social Security
- Discount for Fitness Gym at EmQuartier
- Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
- Work in professional and dynamic environment
- Good chance to explore new trends in a digital market
- Opportunity to learn most advanced advertising technology platforms