Senior Manager, Content Operations
$87k - $105k USD
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.
In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).
In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.
MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview:
The Senior Manager, Content Operations will be responsible for managing multiple systems that map, build and playback specified content for deliverable AI, scheduling software, and QR codes. This position is crucial to supporting our LED and TV systems through IPTV, in-house television production, and the department for live and pre-recorded events, including the NHL, NBA, WNBA, NCAA basketball, and other miscellaneous events.
Do you have strong communication and leadership skills, are detail driven, innovative, and a resourceful problem-solver?! Apply today! We would love to hear from you!
Responsibilities:
- Maintain graphic displays through multiple software companies for LEDs, TVs, and monitors in our arena and office space.
- Monitor, maintain, and assist with troubleshooting of video signals.
- Assist with the full transformation of newly integrated systems used for graphic builds and specified results.
- Ensure all systems to a steady and consistent workflow that both Full-Time and Part-Time Employees can operate with limited assistance.
- Map LEDs to show several templates built to present company or third-party requests.
- Troubleshoot and deliver content to a variety of assets other than issued devices.
- Maintain the accuracy of playback to multiple assets throughout essential areas.
- Other duties as assigned.
Minimum Qualifications:
- 3+ years of IPTV, LED, TV, and monitor troubleshooting experience.
- Ability to learn multiple and complex deliverable software used to display content across multiple assets during multiple events.
- Demonstrated ability working with CAT5+, HDMI, Single Mode Fiber, and Switch Ports.
- Proficient and skilled in Word, Azure, AWS, AI, Database Management, File Management, excel, Google Sheets, MS Office, Teams, SQL, JavaScript, Python, Slack, Trello.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills.
- Hands on experience with managing and teaching individuals.
- Must be a collaborative teammate who works well in a fast-paced, dynamic environment.
- Ability to lift and carry up to 50 lbs.
- Flexibility to work nights and weekends as needed.
Pay Range: $87k - $105k USD.
Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.