Senior Manager, Fraud Operations & Loss Prevention, Digital Banking
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.
COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.
COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.
JOB SUMMARY: The Senior Manager, Fraud Operations & Loss Prevention, Digital Banking, is responsible for leading the daily operations of the Fraud Operations & Loss Prevention team within the Digital Banking Operations department. This position utilizes a combination of strategic thinking, analytical horsepower, people and process management expertise, and leadership skills to ensure the team is meeting the needs of our consumer clients and supporting internal team members. The goal of this position is to manage back-office Fraud Monitoring processes within the Digital Banking Team, improving processes, and supporting the implementation of new products, services, and tools.
DUTIES AND RESPONSIBILITIES:
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Ensure objectives and key results (OKRs) and all project targets are achieved through rigorous tracking, identification and communication of risks, and issue resolution
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Identify and understand the needed processes and service levels (SLAs) to create a low risk, high performing team
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Collaborate with Operations leadership and the Digital Banking technology and product teams to influence servicing effectiveness for our customers and employees
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Manage daily workflow within the Fraud Operations team ensuring service levels are met
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Continually adapt, react, and recommend best practices to on-going fraud trends
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Collaborate with Compliance and Risk Management teams to ensure processes meet regulatory requirements and industry standards and that process innovation and design is aligned with regulatory frameworks
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Support the implementation of new products and services as Digital Banking continues to grow and scale
SUPERVISORY RESPONSIBILITIES:
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Supervise assigned employees by organizing and monitoring work progress
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Maintain staff by recruiting, selecting, orienting, and training employees
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Manage performance of employees through development, coaching, and counseling
QUALIFICATIONS:
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Bachelor's Degree required, preferably in Business Administration, Finance, or a related field
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Minimum of 7 years of Fraud Operations or Deposit Loss Prevention experience within financial services required
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Minimum of 7 years of experience managing a team required
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At least one professional accreditation in the payments or fraud field required (e.g., AAP, APRP, CAMS, CFE, or others)
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Ability to think strategically and analyze market research and customer feedback
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Strong project management skills
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Comfort (and preference for) white space and ambiguity
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Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
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Excellent verbal, written, and interpersonal communication skills
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Strong organizational skills and attention to detail
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Outstanding problem-solving and time management skills
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Self-motivated, self-directed, and results-oriented
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Adaptable and able to multitask in a fast-paced environment
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Can work independently and within a team; solution-oriented with a collaborative approach
POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:
• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS/BENEFITS:
• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner
CORE PRINCIPLES:
• Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners – not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.
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