Senior Manager, Product Design
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
Design plays a critical role in making that possible.
Relay is at an important inflection point. We’ve built strong product momentum, but as we scale, design quality, consistency, and foundational UX work are increasingly under pressure from delivery speed and roadmap demands. Some core experiences need refinement, some systems need cohesion, and design judgment needs to scale beyond any single leader. This role exists to help solve that.
As our Senior Manager, Product Design, you’ll lead a group of product designers across multiple product areas, raising the bar for design quality while operating in a fast-moving, scaling environment. You’ll help ensure that what we ship is not just fast - but clear, thoughtful, and durable.
This is a role for someone who finds that challenge motivating.
What you’ll be doing
Lead and support a group of product designers across multiple product areas, helping them deliver consistently high-quality, user-centered work
Set and uphold a high bar for design quality and UX craft, providing clear, actionable feedback through critiques and coaching
Partner closely with Product and Engineering leaders to shape problems early, make smart tradeoffs, and drive strong cross-functional collaboration
Advocate for foundational UX improvements alongside new feature work, ensuring critical customer needs don’t get lost in the roadmap
Ensure designs are thoughtful, feasible, and grounded in technical reality by collaborating deeply with engineering partners
Contribute to and evolve Relay’s design systems, improving consistency, flexibility, and scalability across the product
Balance near-term delivery with long-term systems thinking, making pragmatic decisions under real constraints
Stay close to the work: while this is a leadership role, there may be times you’ll roll up your sleeves or step in to help move things forward
Success in this role is measured less by volume shipped and more by design quality, team growth, clarity of experience, and product impact.
You would be a great fit if you:
Have significant experience leading and mentoring product designers, including managing experienced designers
Bring exceptional design taste and judgment, with a clear point of view on what makes products feel intuitive, usable, and well-crafted
Are deeply grounded in UX fundamentals and systems thinking, considering flows, states, edge cases, and long-term implications - not just screens
Can clearly articulate design decisions, especially when the right answer isn’t obvious
Are comfortable operating in ambiguity, making thoughtful tradeoffs in fast-moving environments
Partner effectively across product and engineering around a shared vision, understanding technical constraints and implementation realities
Are motivated by outcomes. You are product minded, and think beyond deliverables to user and business impact
Are energized by building and improving things over time, even when the environment isn’t perfect
Nice to have
Experience working on complex, B2B, or systems-heavy products
Experience scaling teams or design practices as a product organization grows
Experience owning or evolving a design system
Working familiarity with frontend technologies (HTML, CSS, JavaScript/TypeScript)
Experience at a startup or scaling company
What to expect from this role
This is a hands-on leadership role in a growing product organization. You’ll be trusted with real ownership, real decisions, and real tradeoffs. There will be moments of ambiguity, moments of constraint, and moments where progress isn’t linear - and that’s part of the work.
If you’re excited by the idea of raising the quality bar, developing strong designers, and shaping meaningful product experiences alongside thoughtful partners, we’d love to talk.
The Interview Process:
Stage 1: A 60-minute Google Meets video call with a member of the People team.
Stage 2: A 60-minute Portfolio review & discussion via Google Meets with the hiring manager.
Stage 3: A 60-minute values & leadership conversation with a member of our Senior Leadership Team.
Stage 4: A 60-minute panel interview based on a take home assignment
At Relay, we believe Relayers should feel valued for the impact they have on our mission and growth. So we pay fairly and transparently. The annual salary range for this role is $175,500 CAD to $214,500 CAD.
We pay for impact and aren’t tied to yearly reviews. As your contributions to Relay’s mission scale, so do your rewards. Most new Relayers will join at the impactful level, which for this role is $195,000 CAD per year. The range represents the potential for impact within the role, from developing to having an outsized impact.
We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.
Our Commitment to You
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
What’s Important to Us
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.