Senior Manager, Risk Analytics
Are you passionate about using data to drive impactful business decisions?
We’re looking for a Senior Manager, Risk Analytics, to be part of our Analytics department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be; the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team
Analytics is a branch of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.
The Role
As Senior Manager, Risk Analytics, you will be the head of a subdepartment. You will lead a team of analysts responsible for driving insights, informing strategy, shaping decision-making, and ensuring that we grow responsibly. You will also join the leadership of the Product & Fintech Analytics group. You will combine people leadership, thought partnership with the domain, strategic partnership with your peers, and analytical depth to deliver impact.
This is both a management and hands-on analytical role, ideal for someone who can guide a team of curious, high-performing analysts while also shaping strategy through data-driven insight.
If You Join Risk Analytics, you will lead the team that partners with Risk Leadership, Risk Operations, and Risk Engineering within the greater Fintech group to advance Jobber’s risk strategy and experience. You will:
Help form and manage the greater vision of the Risk Organization, including how various priorities and pieces of work intersect.
Help form and manage the Risk Analytics roadmap end-to-end.
Play a key role in defining company-level metrics, risk appetite, and cross-functional prioritization.
Guide analytical initiatives that improve understanding of user behaviour and engagement across product lines.
Lead projects focused on detecting, quantifying, and mitigating transaction/merchant fraud or counterparty credit risk.
Deliver insights to improve loss prevention, payment integrity, and overall risk strategy.
Support the workflows and processes that enable our customer-facing risk operations teams, including the metric and reporting frameworks that will drive real-time decision-making.
Make recommendations on risk tooling and third-party data.
Act as Subject Matter Expert, in partnership with the leader of the Risk function.
Advocate on behalf of your ICs and general Risk Analytics best practices, both at the domain level and at the leadership level.
The Senior Manager, Risk Analytics will:
Lead and Develop a High-Performing Team
Organize, mentor, empower, and scale a team of analysts who deliver regular reporting and analyses.
Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities.
Identify gaps, trade-offs, opportunities, challenges, and improvements that can be made on both the work asked of us and the work that needs to be done.
Create a collaborative and high-accountability environment that values curiosity, excellence, and continuous improvement.
Develop talent through mentorship and feedback, fostering both technical depth and business acumen.
Model analytical leadership by helping the team translate data into clear actions that shape Jobber’s customer experience and growth trajectory.
Shape Decision-Making Through Analytics Leadership
Act as a strategic thought partner and internal consultant to the Risk Org and its leaders.
Provide analytical perspectives that inform business strategy, operational priorities, and investment decisions.
Anticipate business needs and proactively identify analytical opportunities that unlock growth, efficiency, or improved customer experiences.
Frame complex business challenges into structured analytical approaches, leading problem-solving and delivering clear, data-backed recommendations.
Leverage advanced analytics to elevate Jobber’s analytical capabilities, from robust data models and dashboards to predictive modelling and experimentation.
Collaborate with BI and Data Science on initiatives such as automated testing, ML/AI product features, and advanced behavioural analytics.
Champion analytical best practices, including scenario modelling, impact evaluation, and forecasting, as core elements of how Jobber makes decisions.
Champion Data Quality, Storytelling, and Enablement
Manage large-scale analytics pipelines leveraging high-volume transactional and behavioural data to identify emerging trends and measure initiative effectiveness.
Promote strong analytical foundations through consistent metric design, data quality standards, and unified measurement frameworks.
Build compelling, executive-ready narratives that connect insight to action and drive alignment around key opportunities.
Enable scalable self-serve analytics that empower teams to make confident, data-informed decisions.
Encourage curiosity and innovation by exploring new data sources, analytical techniques, and storytelling approaches that elevate business understanding.
To be successful, you should have:
Demonstrable experience as a people leader in analytics, with a strong track record of building and scaling high-performing teams at a company with growing products and services.
Deep expertise in the Risk domain and Risk analytics, with the ability to translate complex insights into business strategy.
Executive presence and a business mindset.
Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python and data modelling are strong assets.
Familiarity with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives.
Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions.
Strong business acumen and a strategic mindset, with the ability to shape initiatives and develop high-impact analytical proposals that influence priorities and key business decisions.
A passion for storytelling through data, with exceptional communication and stakeholder management skills that enable you to distill complex analyses into clear, influential insights that drive decisions at all levels of the organization.
A proactive and forward-looking mindset, contributing thought leadership that elevates strategic thinking and fosters a data-driven culture across the company.
Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment.
Proven ability to thrive under pressure, maintaining focus and delivering clarity amid ambiguity; highly autonomous and accountable in defining priorities and driving action.
A solid understanding of SaaS business models, customer health metrics, and operational levers that drive product and customer performance.
You should also:
Be comfortable with a high degree of ambiguity and autonomy.
Be familiar with Stripe data and payment orchestration systems.
Be familiar with Fraud prevention tooling and data
Be familiar with discounted cash flow frameworks for risk decisioning
Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team.
Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results.
Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights.
Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $181,400, a midpoint of $213,500, and a maximum salary of $245,400, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!