Senior Manager, Software Engineering- Production Engineering

Are you as passionate about the development of people and leaders as you are about products and systems? 

Then Jobber might be the place for you! We’re looking for a new Senior Manager, Software Engineering for our Production Engineering Group!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The Team:

Jobber’s Engineering team is looking for a new Senior Leader to spearhead the Production Engineering Team. Our Production Engineering Team’s mission is to ensure Jobber scales through performant, stable and quality software and is composed of McCloud (Site Reliability), Dev Acceleration, Backend Foundations, AI Foundations and Trust Engineering Teams.

Our Product Engineering team is central to Jobber’s success – focused on creating software that delivers value to hundreds of thousands of users around the world. As a leader in this area, you’ll balance looking at major priorities and objectives of the department with adapting to change, while not being afraid to roll up your sleeves and work on problems with them. 

The systems teams at Jobber build tools and platforms that support the success of the other engineering teams within Jobber. They cover a wide range of technologies, from hosting infrastructure on AWS, to a shared mobile application platform to a web and mobile design system. Your customers are Jobber’s engineers, and your goals are to make them faster and more effective at using this specialized technology to build a great experience for our customers.

The role: 

Reporting to the Director, Software Engineering, the Senior Manager, Software Engineering - Production Engineering will manage Engineering Managers and Individual Contributors to support and develop their skills and careers, as we work together to empower small businesses. 

As the Senior Engineering Leader of our Production Engineering Group, you will bring your previous experience in developing high-performance engineering teams and contributing to department and company wide strategic initiatives, from the perspective of supporting internal technical customers. You will also manage Jobber’s infrastructure budget, AWS deployment, and the interface between systems teams and stream aligned teams as they work to accelerate engineering across Jobber.

You’ll work alongside peers from Design, Product Management, Technical Program Management, and the rest of the Engineering Leadership team to ensure the foundations we build help us build delightful software for home and field service companies. 

The Senior Manager, Software Engineering will:

• Live and breathe operational excellence. You want to work with your manager(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.

• Be committed to the success of the teams within your group. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach. 

• Develop a world-class group of teams alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team, while implementing new processes, all to develop a world-class Engineering department.

• Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.

• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our GTM teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.

• Get involved once a quarter, writing software with your teams to build empathy and stay ahead of changing technology.

• Utilize AI tools to enhance development practice. At Jobber, we use AI tools to complement human skills and augment productivity, not to replace human creativity, critical thinking, and decision-making.

To be successful, you should have:

• A track record of success as an established software engineer, as well as time spent in a leadership position, with experience leading multiple teams and Engineer Managers in delivering quality software.

• You’re not always the most technical person in the room, but you can keep up in technical conversations, help guide your teams in solving hard problems, and help create a technical strategy for your group.

• You love creating new and innovative products and find challenges and satisfaction in both product and systems thinking.

• Experience working in an agile environment, with a demonstrated ability to lead teams in adapting to change while applying critical and creative thinking to solve problems.

• Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be key to success in supporting your coaching conversations and discussions.

• Collaboration down to an art. You’ll work with your direct reports and other teams to understand what they want to accomplish and develop a plan to achieve it.

• A thoughtful and effective approach to performance management.

• Experience using developer AI tools like Copilot or Cursor.

• Public cloud experience, preferably with AWS. You will be accountable for ensuring that our AWS deployment is performant, secure and fiscally efficient. You should understand the billing model, forecasting and how to get the most out of our AWS spend.  

• Comfort with budgets. You will be responsible for the infrastructure component of the Jobber budget, ensuring that we deliver our service profitably. You should have experience managing to a budget, forecasting cloud spend, working with Finance and managing vendors

Highly Desired, but not a dealbreaker:

• Familiarity using our tech stack: Ruby on Rails, TypeScript, and/or React (React Native for mobile is a plus) in a production environment.

• Familiarity with GraphQL, API Layer, and its optimization.

• Some basic AWS knowledge (e.g., Lambda, ECS, EC2).

• Proven experience leading 3+ teams as a manager of managers.

• Familiarity with GTM tooling like Salesforce and HubSpot.

• Operations experience. Managing an effective on-call rotation, incident response, proactive improvements.

• Design systems or mobile development experience. Experience as an engineer or manager with mobile applications, or design systems on web or mobile would be a plus!

Compensation:

At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $196,300 CAD, a midpoint of $230,900 CAD, and a maximum salary of $265,600 CAD, designed to reflect the progression from learning the ropes to truly excelling. 

We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.

• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.

• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!