Senior Payment Operations & Scheme Compliance Manager

Senior Payment Operations & Scheme Compliance Manager

• Own one of Zip’s most critical card programs and partner relationships, shaping how millions of customers pay every day
• You'll bring deep expertise in issuing operations and scheme compliance, with proven experience partnering with Visa or Mastercard as a principal member
• Work flexibly in a hybrid model from our Sydney or Melbourne offices

Write your story with a career at Zip

Join Zip’s Consumer Propositions & Portfolio team, where we design, deliver and evolve customer propositions that help people pay smarter, with confidence. This team sits at the heart of how Zip brings products to life, balancing customer experience, commercial outcomes and regulatory excellence.

As a Senior Payment Operations & Scheme Compliance Manager, you’ll play a pivotal role in ensuring our issuing programs operate seamlessly and in line with scheme expectations. You’ll own our Principal Member relationship, partner closely with Visa, and work across the business to strengthen oversight, governance and operational excellence across Zip’s card programs.

What you’ll own

• End to end management of Zip’s scheme compliance and operational obligations across issuing programs
• Primary relationship management with our card scheme partner, including leading external meetings, requests and reviews
• Designing, executing and embedding robust product compliance and operational frameworks across payments
• Oversight of scheme rules interpretation, implementation and remediation of any non compliance matters
• Operational reporting for internal and external stakeholders including scheme partners and digital wallet providers
• Approval and governance of issuing program technical setups at network and processor level
• Ensuring marketing collateral, terms and distribution activities align with scheme and Zip policy requirements
• Providing payments expertise and operational insight to product, payments rails and broader stakeholder groups

What you'll bring to the team

• Extensive experience in payments with deep expertise in issuing operations and scheme management
• Proven experience working as or with a principal scheme member across Visa or Mastercard environments
• Strong understanding of the payments ecosystem and how issuing decisions impact customers and merchants
• Exceptional relationship building and influencing skills, with the ability to align diverse stakeholders around a clear why
• A proactive, delivery focused leadership style with a bias for action and collaboration
• Comfort operating in fast paced environments while creating space for others to contribute and improve outcomes
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners 
• Team social events, epic offices, free breakfast daily, and weekly free lunches 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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