Senior PMO Capability Manager

We are looking for an experienced Capability Manager with strong PMO expertise to lead a talent pool of around 50–60 specialists within a PMO-focused Chapter Stream. The role is responsible for end-to-end workforce management, delivery readiness, and employee engagement, ensuring alignment between business goals and individual career aspirations within the PMO capability.

The role also defines and evolves the PMO capability strategy, ensuring maturity, scalability, and alignment with organisational delivery needs, business objectives, and market trends (e.g. Agile, SAFe, AI-enabled PMO).

Responsibilities

Business & Staffing:

• Bench & Staffing Management: Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects
• Skills Alignment: Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes
• Staffing Collaboration: Actively contribute to staffing discussions, recommend optimal team compositions, and balance cost-effectiveness with technical excellence
• Performance & Delivery Feedback: Provide input to Tribe Leads and Project Managers on delivery impact, performance gaps, and skill alignment
• Commercial Awareness: Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match

People Leadership & Growth:

• Career Development: Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities
• Performance Management: Lead the full performance lifecycle including 1:1s, evaluations, PIPs, and salary discussions
• Employee Engagement: Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention
• Conflict Resolution: Mediate issues between employees and project stakeholders, ensuring a fair and constructive outcome
• Hiring & Onboarding: Participate in recruitment processes, validate technical fit with Chapter Stream Leads, and ensure smooth transitions into projects
• Culture & Values: Act as a company ambassador, promoting values, initiatives, and community involvement to strengthen team engagement
• Leadership Pipeline Development: Identify and grow future Delivery Managers and senior roles by building a strong leadership pipeline, ensuring succession readiness and continuity within the PMO capability.

Operations & Governance:

• HR Data & Systems: Maintain accurate records in HR systems regarding skills, staffing, and growth plans
• Process Compliance: Follow governance processes for people, financials, and staffing to ensure consistency and quality
• Reporting & Insights: Provide regular updates to Chapter Area Managers and Chapter Stream Leads on team dynamics, risks, and morale trends
• Budget Oversight: Manage labor costs, bench-related expenses, hiring decisions, and learning investments responsibly
• Workflow Optimization: Continuously improve processes, reporting, and team workflows to increase efficiency and impact

Accountabilities:

• Attrition Management: Maintain a reasonable attrition level, ensuring alignment with established company targets and proactively addressing retention risks
• Employee Engagement: Safeguard and improve eNPS scores within the assigned talent pool by fostering motivation, trust, and continuous feedback
• Delivery Readiness: Ensure optimal allocation and workforce readiness so that the team can meet current and future delivery demands
• Career & Opportunity Balance: Provide employees with project opportunities that balance business objectives with individual aspirations, driving both satisfaction and performance

Qualifications

• Proven experience (5+ years) in a managers-of-managers role within PMO or operational/coordination functions
• Strong skills in staffing, bench management, and rate-to-role alignment
• Solid expertise in performance management and career development within PMO or delivery support roles
• Hands-on involvement in PMO capability building, skills mapping, and professional growth (e.g., project governance, reporting, planning, risk & dependency management)
• Excellent collaboration with Delivery, People Office, and Growth/Recruitment functions
• Strong conflict resolution and stakeholder management skills
• Experience with retention strategies and employee engagement tools (e.g., eNPS, Officevibe)
• Financial acumen in staffing, labor cost, and project profitability
• Familiarity with agile delivery models and PMO practices within IT services
• Advanced English communication skills (written and spoken)

As a people-first organization, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

Additional Information

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.