Senior PMO (Rocket Growth) (10+ years)

About the company

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About Rocket Growth

Rocket Growth (RG) is Coupang’s premier program enabling sellers to tap into our world-class Rocket Delivery and Fulfillment network. By participating in the Rocket Growth program, sellers can dramatically boost their sales due to the faster deliveries, free returns and best in class customer experience. RG is one of Coupang’s fastest-growing initiatives, with a bold roadmap and a mission to redefine e-commerce logistics.

About the Team

Rocket Growth (RG) is a program that helps sellers leverage Coupang’s best in class rocket delivery and fulfillment network to serve customers and grow their business. With Rocket Growth, sellers are eligible to earn the rocket badge, thereby accelerating their sales, and providing customers with rocket-speed delivery for their items. Rocket Growth customers also get Coupang’s world-class customer service, including free shipping and returns for WoW members. It is Coupang's fastest-growing team, with an ambitious product and feature roadmap in the works. We are looking for motivated leaders who enjoy working with smart people to innovate and make history by solving complex and exciting problems.

What you will do

• Establish an overall program roadmap to achieve RG's strategic goals
• Set clear data-driven objectives, success metrics, and guardrails to measure program performance
• Preemptively identify risks and issues that may arise during program execution and develop response plans

• Deliver impactful and scalable programs with end to end ownership of program execution
• Monitor program performance and progress, as well as provide direction to relevant teams and cross-functional stakeholders
• Leverage data-driven insights to understand impact on the business and defects in the seller or customer journey. Build plan and prioritization to improvement
• Define problems, analyze bottlenecks, and implement solutions to achieve business goals
• Establish and enhance SOPs to improve operational processes

Basic Qualifications

• 10+ years of total experience, 5+ years of project/program management experience
• Successful experience leading complex projects
• Highly adaptable with a growth mindset
• Ability to deeply analyze problems, develop solutions, and drive execution in line with organizational goals
• Experience leading and influencing multiple teams from goal setting through execution, monitoring, and completion
• Detail-oriented, Ability to conduct root cause analysis and derive insights, and effectively communicate these findings to senior stakeholders
• Strong communication skills necessary for program visibility, decision-making alignment, and relationship management
• Ability to manage multiple projects simultaneously, including prioritization and schedule management
• Excellent communication in English

Preferred Qualifications

• MBA from a top tier university
• Proficiency in data analysis tools such as SQL, and Tableau
• Experience in the E-commerce industry

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Referecenc Check - Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.