Senior Product Manager – Intelligence Catalog

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

We are seeking a Senior Product Manager to own and evolve the Intelligence Catalog, the intelligence layer that provides categorization, enrichment, detection signals, and AI/ML insights across all Smarsh products. In this role, you will define the catalog’s taxonomy, intelligence metadata, noise filtering strategies, and precision/recall performance — ensuring that every Smarsh product benefits from consistent, high-quality, explainable intelligence.

You will partner directly with Applied ML (Data Science + Research) as your core engineering counterpart. You will also collaborate deeply with product teams across the organization to ensure that intelligence is delivered consistently and at scale.

This is an individual contributor role with outsized scope and visibility. You will define one of Smarsh’s key differentiators

Define and evolve the Intelligence Catalog’s taxonomy, metadata structures, detection labels, enrichment signals, and classification schemas.

Manage how intelligence is created, governed, evaluated, refreshed, and retired.

Drive noise-reduction methodologies and precision/recall improvements across all catalog intelligence.

Partner with Applied ML to define evaluation frameworks, labeling strategies, annotation workflows, and model governance standards.

Ensure catalog intelligence is consistently delivered across Smarsh’s product suite.

Develop a scalable intake process for new intelligence requests, use cases, and customer-driven requirements.

Build and optimize a scalable delivery process ensuring intelligence availability, versioning, and rollout across product teams.

Ensure required services (classification, enrichment, detection, scoring, metadata exposure, etc.) exist and are aligned with catalog needs — collaborating with platform and engineering owners.

Drive creation of a unified intelligence experience across Smarsh’s product portfolio.

Lead customer partnership programs to co-develop new intelligence patterns, detection strategies, and GenAI review experiences.

Gather deep feedback from lighthouse customers to drive roadmap priorities, quality improvements, and new use cases.

Work closely with Customer Success and Product teams to understand performance gaps and opportunities for precision/recall

improvements.

Define and own catalog KPIs including precision/recall, noise reduction, signal quality, and MTTR for new intelligence delivery.

Champion responsible AI and model governance practices for catalog-supported intelligence.

Establish processes for versioning, auditability, explainability, and risk management of catalog intelligence.

Serve as the intelligence product expert for internal teams — Product, Engineering, Applied ML, Legal, Compliance, InfoSec, and Customer Success.

Drive alignment on firm-wide intelligence priorities, ensuring the right models and signals are being developed and iterated.

Partner with product teams to ensure catalog intelligence is integrated effectively into customer-facing workflows.

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.