Senior Product Manager - Onboarding

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

Customer onboarding and KYB verification are the gateway into our product ecosystem. It defines a customer’s first experience with our platform and determines how quickly and confidently customers can begin transacting at scale. The scope of this role includes designing and owning the customer-facing side of the onboarding journey, across UI, API, and decisioning systems, ensuring customers can move from initial sign-up to fully verified and active with clarity, speed, and trust.

You will have a high level of autonomy in shaping how businesses access our platform through onboarding. You’ll be responsible for developing a defensible, data-driven product strategy that balances customer experience, compliance requirements, and operational efficiency. This involves working closely with engineers and collaborating deeply with Compliance, Legal, Risk, Commercial, and Design teams to ensure our onboarding gateway is both seamless and compliant.

Our Product and Engineering organisation is structured around small, autonomous teams empowered to define and execute their own strategies while collaborating across the wider company. You’ll take ownership of the onboarding and KYB experience as we scale this critical entry point to our platform. Your work will directly influence activation rates, automated decisioning, risk mitigation, and the ability of customers to begin processing significant volumes quickly and safely.

As the Onboarding Experience PM, you will partner with engineering to build intuitive onboarding APIs, embedded flows, verification workflows, and the underlying systems that power them, such as identity checks, document collection, risk scoring, sanctions screening, and notifications. You will ensure this gateway into our platform is reliable, scalable, and built for global expansion. Ultimately, you will shape a world-class onboarding engine that enables businesses to unlock our products and grow with us, supporting multibillion-dollar transaction volumes with confidence.

Key Areas of Responsibilities

• Own the full end-to-end customer onboarding experience across UI, API and documentation, continuously removing friction to improve conversion and onboarding speed.
• Introduce experimentation frameworks such as A/B testing, progressive profiling, and dynamic verification tiers to optimise pass rates and activation.
• Conduct ongoing competitive research and maintain a “KYB Benchmark Playbook” covering onboarding UX patterns, regtech vendors, and global KYB/AML trends.
• Partner with the data team to build deep visibility into the onboarding funnel, defining KPIs like conversion, pass/fail distributions, onboarding time and other KPIs.
• Work closely with Compliance, Legal, Risk, and Commercial teams to translate regulatory requirements into intuitive, customer- and developer-friendly onboarding flows.
• Collaborate daily with engineers to scope, design, and ship onboarding features, focusing strongly on API-first and embedded customer experiences.
• Improve developer experience through high-quality API documentation, enhanced observability, and a sandbox environment for onboarding integration testing.
• Champion a product-led culture by sharing customer insights, leading onboarding reviews, and data-informed decision-making across the business.

What we need from you

• Experience owning high-growth, customer-facing KYB and onboarding products in a product-led fintech, payments, or identity environment.
• Deep understanding of KYB/AML processes, including corporate verification, UBO structures, sanctions screening, EDD, and multi-jurisdiction requirements.
• Bonus: experience implementing automated decisioning, risk-based onboarding tiers, or global onboarding architectures.
• Strong background in building API-first and embedded products, with confidence in reading technical documentation and shaping developer-focused capabilities.
• Ability to lead through context rather than authority, partnering closely with engineers in a collaborative, problem-first working style.
• Proven experience working hand-in-hand with Compliance and Regulatory teams to deliver compliant, scalable onboarding solutions.
• Customer-obsessed mindset grounded in continuous discovery, usability testing, feedback loops, and iterative improvement.
• Strong cross-functional collaboration skills, comfortable working with engineering, compliance, commercial, design, sales, and leadership.
• Confidence in presenting KPIs and product updates to cross-functional stakeholders and the broader company.
• Experience in an intensely data-driven environment, using qualitative and quantitative insights to guide decisions throughout the product lifecycle.
• A growth-oriented mindset, always seeking opportunities to accelerate customer activation, adoption, and long-term value through improved onboarding workflows.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.