CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
We are searching for a Senior Professional Services Consultant to join our Customer Experience team in Australia. Our mission is to provide expert implementation design, training, and professional services that ensure our customers maximize the value of CaptivateIQ.
This role requires a unique blend of deep technical incentive compensation expertise, project management discipline, and customer-facing consulting skills. You will be instrumental in leveraging cutting-edge data modeling technology and setting the standard for best-in-class professional services across our customer base.
Job Location
The candidate selected for this opportunity must reside near one of the following locations:
Remote
- Australia
Responsibilities
Work closely with customers and other members of the Customer Experience team to deliver best-in-class professional services to our customersLead, manage and complete implementation and other customer projects Become an expert in using CaptivateIQ Expand your understanding of sales commission structures and design best-practice calculation configurations within CaptivateIQUnderstand customer plan requirements and design system configurations maximizing modeling efficiency and repeatabilityConfigure and test implementations based on customers’ unique needsConfidence and experience to step into any technical situation to support customer or consultant teams and provide best-in-class recommendationsHighly skilled at prioritization for self and others' expectation management, and practicing project management methodology Ability to scope new implementation or post-implementation services and support negotiations.Leads customer onboarding to CX or new engagement post go live. Ensure successful handover between the different cross-functional teams and the consultant teams assigned to the project.Proactively defines, adopts, and follows team and company best practices and processes at all
Requirements
6+ years of work experience, with complex sales compensation plans and modeling approachesTop-notch experience developing and maintaining calculations for large data sets using spreadsheets, databases, or data visualization and modeling tools Highly organized, analytical and detail-oriented Friendly and obsessively customer-focused and service-orientedAbility to work independently in a fast-paced, deadline-oriented environmentExperience directly working with customers (external or internal)
Nice to Have
Experience with CaptivateIQ sales compensation software, or experience with a competitor’s software: SAP Callidus Cloud, Xactly Incent, Varicent Experience implementing cloud software Strong project management skillsProficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. Netsuite), or subscription management systems (e.g. Zuora)Past experience in any of the following capacities: financial operations, financial planning, accounting, system implementation, sales engineer, solutions architect, customer success, technology consulting, business analysis
Benefits
Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.Annual Stipends: Dedicated funds for your professional development and caretaking needs.Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.Premium Tools: The latest Apple hardware to empower you to do your best work.Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
Notice to Prospective Candidates
Only emails from @captivateiq.com should be trusted.We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc. Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.Ask candidates to make a payment in order to be considered for a position.Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.